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A&C Service Engineer
ACGhyderabad, India6 hours ago
Job descriptionService support for engineering range of machines. Handling PLC, HMI,SCADA and servo based systems challenges post installation. Generate and support 21 CFR business. Support I&C for engineering machines Responsible for On-line support globally Training to customer Technical knowledge on Mitsubishi or equivalent PLC, HMI and Zenon or equivalent SCADA Trouble shooting Failure analysis and corrective actions Preparation of service report and online support reports Maintain machine history and program data Techno commercial knowledge of service for offering Analytical ability Revenue generation for Aftermarket ( eg upgradation, AMC, IIOT etc.) Evaluation of hardware and software solutions for retrofit upgradation projects and network integration Modify & test project backups (PLC & SCADA) Support for IIOT and MIS Integration project Support for testing, validation, and documentation process implementation. Recognizing sales opportunities (Lead generation) and communicating the same to our sales TIC's through CRM platform. Integrate customer feedback with our existing business process and contribution in CAPA Help in getting competitor information on products, markets, etc. Cross Knowledge sharing with internal team members. Hands on experience sharing to service engineers Ability to train others
/ Primary Responsibilities / g
Strategic and planning
- Support HOD-Automation for customer support for software development / Electrical challenges
- Upgradation projects execution ( In-house + At customer’s site )
- Aftermarket Revenue generation
Functional
Core
Technical knowledge on Packaging machines ( Blister pack and Cartoning machines)
Internal process
People development
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Service Engineer • hyderabad, India
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