Candidate should be able to :
Candidate should have :
Experience in conceptualizing creative solutions, documenting them, and presenting / selling them to senior management relating to Project change, mitigation of risk, etc.
Proficient with Microsoft Office solutions including Visio, Project, Word, Excel, and PowerPoint.
Exceptional verbal and written communication skills; effective listening skills; expertise in setting and managing IT teams and customer expectations.
3+ years experience in an Agile / Scrum development environment.
Bachelor's in Computer Science or equivalent experience
Salesforce Certifications (Sr Admin / Developer / Consultant)
5+ years of experience in Salesforce Implementation and Administration with Service Cloud features such as Omni-Channel Routing, CTI Integration, Bots, Flows, Einstein NBA / Recommendations / Models, Workflows, Email Services, Custom Objects, Custom Setting, Approval Processes. Working knowledge of Flows, Canvasing, Apex, Visualforce Pages and Components, external services, and web services.
Salesforce Service Cloud • hyderabad, India