▷ (Urgent) Microsoft Dynamics CRM Business Analyst

Overview :

We are seeking a skilled Senior Business Process Analyst with expertise in Microsoft Dynamics CRM and Power Apps to drive business process improvements and support system implementations. This role is critical in bridging the gap between business needs and technical solutions, ensuring seamless project execution and user adoption.

Key Responsibilities :

• Analyze, design, and implement business solutions using Dynamics CRM and Power Apps
• Manage Hyper Care incident processes, ensuring timely resolution of critical issues
• Facilitate coordination between developers, testers, and product owners throughout the project lifecycle
• Gather and document business requirements; translate into functional specifications
• Conduct gap analysis between current and desired business processes
• Create and maintain documentation including process flows, user stories, and training materials
• Perform system testing and support User Acceptance Testing (UAT)
• Provide training and support to end-users on new features and processes
• Monitor system performance and recommend improvements
• Stay current with Dynamics CRM and Power Apps capabilities and best practices

Required Skills :

Preferred Qualifications :

Best Regards

Hemanth Kumar