Senior Manager - Technology - Retail Technology

Lead and plan the projects for the cards Settlement, Issuing and clearing systems o Project tracking on cards acquiring and Issuing systems.o Analyze business requirement for the cards acquiring and Issuing systems (Review of all project deliverables and assist the team in creation of required documents.o Develop and test the required solution and provide the support in user testing o Planning for Implementation and ensure smooth implementation and post production support o Lead and provide 24x7 support for PRIMEo Monitor and provide service call support on PRIME.o Plan and support PRIME maintenance activities. o Ensure and support the maximum availability of the PRIME

• Lead the projects smoothly by ensuring zero / minimum escalations from business and third party stakeholders
• o Planning and estimating for the project, keeping the plan up to date
• o Tracking and monitoring the project as per the plan / SLAs agreed with users
• o Provide desired solution for business requirements and ensure minimum defect leakages from requirement(Scope), design, development and testing phases of the project
• o Lead and provide 24x7 support for cards Issuing / Acquiring systems to ensure maximum system availability and stability.
• o System monitoring - Ensure all key / high impact areas are monitored. Pro-actively report the issues, analyze and provide solution.
• o Service tickets support - Monitor and support service tickets closure as per agreed SLA with root cause analysis and bug fixing if required.
• o Lead the team to resolve complex issues.
• o Identify system improvements and simplify the system complexity.
• o Identify revenue opportunities and make constructive suggestions.
• o Lead the development & support on the compliance mandates.
• o Plan and provide support on PRIME maintenance activities.
• o Build proper backups for the team.
• 7-10 years of relevant experience in IT with production & Solution development support experience.
• o Excellent analytical skills.
• o Good oral / written communication skills.
• o Hands-on experience in PRIME
• o Technically expertise in any acquiring systems, Issuing system, Settlement and reconciliation.
• o Good cards Issuing / acquiring business knowledge

Skills Required

Settlement, Reconciliation