Exec-Customer Service & Logistics, West

Position Title : Exec-Customer Service & Logistics West

Position Type : Regular - Full-Time

Position Location : Mumbai

Requisition ID : 38692

We are passionate about food. But were even more passionate about our People!

About the role :

This role will oversee daily logistics operations coordinating with DCs 3PL teams vendors and transporters to ensure on-time dispatches stock accuracy and customer satisfaction. Responsibilities include route planning vehicle utilization shipment creation e-way bills POD tracking and process optimization. The role ensures compliance with safety quality and contract standards while addressing delivery escalations and improving efficiency. This position directly supports operational excellence customer satisfaction and business growth.

Roles and Responsibilities & Key Deliverables :

• Daily Coordination and Operations Management :

Collaborate with Distribution Centers (DCs) and 3PL teams to oversee daily warehouse operations order tracking and transportation activities.

Address and resolve escalations related to customer deliveries ensuring high satisfaction levels and adherence to delivery expectations.

Maintain operational reports in coordination with DCs monitor key performance indicators (KPIs) and provide regular updates to the Regional Distribution Manager (RDM).

Monitor adherence to safety and quality protocols fostering a zero-incident operational environment.

Work closely with vendors and transporters to optimize operations and improve service efficiency.

Identify and address inefficiencies in operational processes suggesting improvements to enhance execution and service levels.

Oversee route planning vehicle utilization shipment creation and e-way bill generation.

About You :

Apply Now if you are looking to be part of a flourishing and energetic environment! Join a recognized brand known throughout households across the globe!

McCain Foods is an equal opportunity employer. As a global family-owned company we strive to be the employer of choice in the diverse communities around the world in which we live and work. We recognize that inclusion drives our creativity resilience and success and makes our business qualified applicants will receive consideration for employment without regard to race religion color national origin sex age veteran status disability or any other protected characteristic under applicable law.

McCain is an accessible employer. If you require an accommodation throughout the recruitment process (including alternate formats of materials or accessible meeting rooms) please let us know and we will work with you to find appropriate solutions.

Your privacy is important to us. By submitting personal data or information to us you agree this will be handled in accordance with McCains Global Privacy Policy and Global Employee Privacy Policy as applicable. You can understand how your personal information isbeing handled here .

Key Skills

Shipping & Receiving,Inventory Control,Data Entry,AS400,Transportation Management Systems,EDI,Microsoft Outlook,Warehouse Experience,Office Experience,Dispatching,Microsoft Excel,Logistics

Employment Type : Full Time

Experience : years

Vacancy : 1