CUSTOMER SERVICE IMPORTS

Customer Service – Import

 Handling shipments Air / Sea (LCL, FCL, AIR)

 Following up with the counterpart / co-loaders on daily routing orders & updating the same

to client on daily basis.

 Preparing CAN copies and sending Cnee with arrival Details

 Resolving the issues & query of customers regarding daily routing orders.

 Execute order request – calls / email

 Email suppliers, carrier & customers with shipping updates

 Track shipments and confirm receipt & arrivals of shipments.

 Ensure customer experience by addressing customer concerns and resolving issues

 Responsible for answering and routing phone calls, handling enquires

 Preparing Daily status report, updating DSR on daily basis & sending to respective Cnee with

proper updates.

Qualifications

Skills Required

Imports, Freight, Logistics