About this Position To lead and manage the end-to-end logistics and customer service operations for the HCB India business, ensuring timely, cost-effective, and efficient distribution of finished goods across the country. The role ensures that customer satisfaction, service level performance, and supply chain efficiency are optimized while maintaining compliance and driving continuous improvement.
What You´ll Do
Logistics Management
- Design and manage the national distribution strategy (Primary & Secondary).
- Lead 3PL / 4PL partners for transportation and warehousing operations.
- Optimize transportation costs, route planning, and turnaround time.
- Ensure 100% compliance with statutory, regulatory, and safety standards.
- Monitor OTIF, cost per case / kg, vehicle utilization, and other key KPIs.
- Implement TMS / WMS for automation, visibility, and real-time tracking.
Warehousing & Inventory Control
Manage inventory accuracy with 3PL / 4PL warehousing partners.Ensure hygiene, safety, and regulatory compliance at all warehouse locations.Customer Service Management
Lead the national CS team across Distributor, Modern Trade, E-Commerce & Institutional channels.Ensure timely order processing, dispatch, and customer complaint resolution.Improve Fill Rate, Order Accuracy, Lead Time & OTIF.Conduct service performance reviews with key customers.Cross-functional Collaboration
Work with Sales, Demand Planning, MT / ECOM / QCOM, Finance & Manufacturing to ensure supply continuity.Align dispatch plans with production schedules and new product launches.Cost & Performance Management
Manage logistics & customer service budgets. Drive cost optimization initiatives while enhancing service performance.Prepare dashboards, MIS reports, and analytics for leadership.Strategic & Continuous Improvement
Identify and implement new logistics technologies and automation.Lead sustainability and compliance initiatives. Benchmark best practices in FMCG supply chain to enhance competitiveness.What makes you a good fit
Minimum 15 years experience in Logistics Operations & Customer ServiceStrong leadership and stakeholder managementAnalytical and data-driven decision-makingNegotiation and vendor managementCustomer-centric mindsetChange management and process orientationEffective communication and cross-functional collaborationNetwork and route optimizationInventory managementWMS, TMS, SAP ERP proficiencyProcess excellence & continuous improvementQualification : MBA preferred (Supply Chain / Operations / General Management)Some perks of joining Henkel
Diverse national and international growth opportunitiesGlobal wellbeing standards with health and preventive care programsGender-neutral parental leave for a minimum of 8 weeksEmployee Share Plan with voluntary investment and Henkel matching sharesBest-in-class Group Medical Insurance policy covering employee, spouse and up to 2 childrenCompetitive accident and term life policies for up to 3 times annual gross salaryProgressive OPD policy of INR 30,000 for employee, spouse and up to 2 childrenAt Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We look for a diverse team of individuals who possess different backgrounds, experiences, personalities and mindsets.
Skills Required
3pl, Sap, Erp, Cost Optimization, Inventory Management, Logistics Management
