Business Head
Strategic Talent PartnerRepublic Of India, IN14 days ago
Job descriptionStrategic Planning & Execution : Develop and implement weekly, monthly, quarterly, and annual operating plans to achieve business targets. Customer Segmentation & Strategy : Segment the customer base effectively and design tailored strategies to maximize engagement and revenue. P&L Management : Oversee the sub-vertical's P&L, ensuring profitability by managing costs related to client servicing, upselling, and acquisition. Customer Lifecycle Management : Ensure a seamless customer journey throughout the lifecycle by monitoring engagement parameters and implementing improvements at each touchpoint. Process Optimization : Build and refine processes to enable timely and effective interventions addressing customer issues, enhancing satisfaction and retention. Performance Metrics & Incentives : Develop and implement performance metrics, incentive structures, and sales promotion schemes to boost team productivity and morale. Team Leadership & Development : Hire, train, and retain a team that embodies customer-centric values and a consultative selling approach, fostering a culture of continuous improvement. Interpersonal & Communication Skills : Strong ability to communicate effectively with clients and internal teams. Customer Centricity : A deep understanding of customer needs and a problem-solving mindset. Analytical Acumen : Proficiency in analyzing business metrics, managing P&L, cash flow, and financial projections. Education : Bachelor’s degree (Tier 1 engineering college preferred) & MBA from Top B School (IIMs, ISB, XLRI, etc.) Experience : 8 to 10 years of experience in Subscription, Media, or Services Sales, Key Account Management, or Sales Operations Management. Proven experience in managing a client servicing or acquisition team of 100+ and demonstrated ability to manage a large and diverse client portfolio effectively.
Job description :
As the Business Head – Sales & P&L for a designated sub vertical you will be responsible for end
- to-end business ownership, including Profit & Loss (P&L) management, customer acquisition and
retention, revenue growth, and team leadership. Your primary focus will be on driving customer growth, enhancing revenue per customer, and building a high-performing, customer-centric team. This role demands strategic planning, operational excellence, and cross-functional collaboration to
achieve business objectives.
Key Responsibilities :
Skill Sets :
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Head • Republic Of India, IN
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