Senior Executive-Operations (Chakan Warehouse)

Job TitleSr. Executive Operation

FunctionOperations

Reporting toManager- Apex and Surface Operations

1. Purpose

Responsible for all inbound and outbound operations at the PUD / Dist ribution Center and ensuring timely, accurate and profitable delivery of Apex / Surface shipments to customers

2. Key Responsibilities

Responsibilities

Operational

• .Responsible for supervising daily inbound and outbound Apex / Surface operations at the PUD / Distribution Center (including P2P operations and EDL / ODA deliveries)
• .Analyze load patterns on a periodic basis to plan pick-up and delivery routes for first and last mile connectivity to customers
• .Monitor daily loads and plan delivery and pick-up schedules accordingly
• .Ensure timely pickups (call pickups or registered pickups) and receipt of shipments from channel partners including RSPs, ESAs and Consolidators
• .Ensure safe, timely and profitable delivery of shipments to customers and work towards reduction of instances of undelivered shipments, RTO instances, etc.
• .Monitor regulatory paperwork (octroi, sales tax, etc.) for completeness and accuracy Ensure coordination with origin / customer in case of incomplete paperwork
• .Ensure availability of sufficient vehicles for inbound / outbound operations
• .Oversee vehicle placement at bays and monitor the carting / loading, tally processes etc
• .Ensure safe handling of all shipments and report any damaged cases to the origin / hub
• .Oversee the work of supervisors to ensure adherence to the operational workflows and standard operating procedures (SOPs)
• .Handle all exception cases On a daily basis check on the exceptions of the previous day and ensure follow up for closure / resolution of the same
• .Ensure smooth conduct of all operation support activities as per defined timelines and requirements in terms of mail reverts and handling of all exception cases e.g. regulatory issues, priority / urgent shipment connections, etc.
• .Monitor attendance and leaves for the staff on a daily basis and plan operations accordingly
• .Conduct daily staff briefings, including communication regarding any operational changes, route changes etc
• .Monitor performance of staff in the PUD / DC and ensure conduct of trainings for regular staff, PDAs, loaders, etc. in line with the training programmes designed centrally
• .Generate and maintain MIS related to the PUD / DC

People

3. Key Result Areas and Key Performance Indicators

S.NoKey Result AreasKey Performance Indicators

1.Optimize costs in the PUD / DC.% reduction in overall Operating Costs for PUD / DC(i.e. OCPK and PCPM)

2.Drive service quality and excellence in the PUD / DC.Timely connectivity of outbound loads to the Hub (% compliance)

3.Ensure Security of Shipments.Number of open regional security related cases in the PUD / DC

4.Ensure Regulatory Compliance.Compliance to all applicable regulatory requirements and paperwork

5.Drive Operations Process Efficiency and capability.% increase in operational productivity in the PUD / DC (measured as shipments / employee or tonnage / employee)

6.Ensure Performance Driven Cu lture.Adherence to Performance Management system timelines and guidelines

7.Support Employee Capability Building.% Key positions within team with identified successors / potential successors

8.Drive employee morale and engagement.Employee Attrition (%)