Client Relations Specialist

Company Description

Acquir is building India’s most flexible workspace ecosystem by providing managed, scalable, and aspirational office solutions. As we expand into new markets and onboard more businesses, we’re looking for Client Relation Managers to nurture strong relationships with our clients and ensure their workspace runs smoothly, day in and day out.

Role Description

The Client Relations Specialist will serve as the primary point of contact for clients across our workspace locations. This role is about understanding client needs, resolving issues proactively, coordinating with internal teams, and ensuring a high-quality experience that reflects Acquir’s values.

Key Responsibilities

Build and maintain strong, long-term relationships with clients across assigned workspaces

Act as the first point of contact for daily assistance, issue resolution, and service coordination

Collaborate closely with Operations, Facilities, and Leasing teams to ensure smooth delivery of services

Gather client feedback to drive improvements in workspace experience

Organize and support community-building activities and engagement initiatives

Ensure SLA adherence and quality standards are consistently met

Maintain documentation and regular reporting on client interactions and satisfaction levels

What we're looking for

1–5 years of experience in client servicing, customer success, hospitality, co-working, or facility management

Strong communication, relationship-building, and problem-solving skills

A customer-first mindset with the ability to handle multiple requests with empathy and efficiency

Organized, detail-oriented, and comfortable coordinating across teams

Experience in managed offices or hospitality environments is a plus

We promote a culture that values clarity, initiative and collaboration, while providing competitive compensations and performance-based incentives. Play a key role in shaping the growth of a fast-scaling workspace brand with visible impact and opportunity to lead market expansion.