Lord's Mark - Head - Dialysis Operations - IIM / ISB / MDI / FMS
Lord's Mark Industries Pvt. Ltd.Mumbai, India5 days ago
Job descriptionDrive adherence to clinical protocols, quality standards, and patient safety frameworks across all centers. Monitor and continuously improve key clinical and operational KPIs such as dialysis adequacy, machine uptime, infection control, and patient satisfaction. Implement a continuous improvement framework for nursing care, technician performance, and infection prevention. Build a culture of operational excellence, empathy, and patient-first service across all touchpoints. Oversee the Renal Command Center, ensuring real-time visibility into performance metrics across centers - including patient parameters, machine uptime, consumable usage, and service requests. Utilize command center analytics to drive proactive interventions, remote troubleshooting, and operational benchmarking. Integrate data from the Digital Nephrology Platform to support predictive maintenance, clinical quality monitoring, and efficiency optimization. Leverage digital dashboards for performance governance and decision-making at both strategic and operational levels. Lead end-to-end workforce planning, recruitment, training, and performance management for dialysis technicians, nurses, and operational staff. Establish manpower norms, shift structures, and productivity benchmarks tailored to each center's scale. Oversee sourcing, inventory, and usage optimization of consumables and medical supplies to ensure availability and cost control. Foster capability development programs and leadership pipelines across the operations team. Own the full P&L for the dialysis operations vertical, ensuring revenue growth, cost control, and profitability at the center and network levels. Develop financial models and budgets for existing and new centers, tracking performance against targets. Identify and execute initiatives for efficiency improvement, yield enhancement, and cost optimization. Align pricing, reimbursement, and partnership structures with financial sustainability goals. Collaborate with the business development team to identify, assess, and secure new hospital partnerships, O&M contracts, and PPP opportunities. Support the marketing team with operational insights and success stories to strengthen positioning in the renal care ecosystem. Contribute to business planning, investor discussions, and strategic reviews with operational data and performance intelligence. Ensure compliance with all local and national healthcare, biomedical, and safety regulations. Conduct regular audits of centers for quality assurance, operational compliance, and process adherence. Maintain strong alignment between clinical governance, operations, and digital command center data streams. Implement corrective actions and continuous quality improvement initiatives across the network. Proven leadership in dialysis, hospital, or healthcare operations management. Strong command of clinical quality, P&L accountability, and multi-site performance management. Deep understanding of dialysis workflows, consumable management, and patient care pathways. Exposure to digital health systems, IoT-enabled monitoring, or command-center operations preferred. Excellent stakeholder management, financial acumen, and data-driven decision-making skills. Ability to lead large multidisciplinary teams with empathy, discipline, and performance focus. 6+ years of experience in Startup, Healthcare / Healthtech service operations or Consulting Healthcare background with MBA from Tier 1 institutes in India preferred Attractive salary with performance linked bonus and ESOPs Location : Mumbai with significant travel nationally and internationally
Job Description : Head - Dialysis Operations
The Head - Dialysis Operations will be responsible for leading end-to-end dialysis delivery network, ensuring operational, clinical, and financial excellence across all centers. The role encompasses commissioning of new centers, business expansion through operational scale-up, performance optimization, and central command center oversight. This position will serve as the bridge between strategic growth objectives and on-ground operational execution, ensuring deliver world-class outcomes
Key Responsibilities
1. Commissioning & Expansion of Dialysis Centers
- Lead the setup, commissioning, and ramp-up of new dialysis centers across domestic and international markets.
- Develop and execute expansion strategies in alignment with growth roadmap - including greenfield centers, O&M models, and PPP partnerships.
- Coordinate with cross-functional teams for site readiness, regulatory clearances, installation of devices, and clinical onboarding.
- Ensure operational standardization, scalability, and cost efficiency across all new deployments.
2. Clinical, Operational & Service Excellence
3. Central Command Center Management
4. Manpower & Resource Management
5. Financial & P&L Management
6. Business Development & Strategic Support
7. Governance, Compliance & Quality Assurance
Key Competencies
(ref : iimjobs.com)
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Operation Head • Mumbai, India
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