Desktop Support Engineer / IT Support Specialist

'Recruiting for a scheduled commercial Bank'

Experience range : 2-3 years

Location : Mumbai, Kochi.

Position Summary

We are seeking a skilled and customer-focused On-Site Desktop Support Engineer / IT Support

Specialist to provide technical assistance and support for end users across hardware, software, and

network-related issues. This role is critical in maintaining operational continuity, resolving incidents

efficiently, and ensuring a high standard of IT service delivery.

Key Responsibilities :

• Provide hands-on support for desktops, laptops, printers, scanners and other peripherals.
• Troubleshoot and resolve hardware and software issues in Windows and Mac environments.
• Install, configure, and upgrade operating systems and applications.
• Support endpoint security tools, antivirus, and data loss prevention policies.
• Maintain accurate documentation of incidents, service requests, and resolutions in the

system.

Required Qualifications :

equivalent experience).

etc).

Skills Required

Servicenow, Windows Os, Intune, Active Directory, Zoho, Sccm, ticketing systems , Macos, Microsoft Office Suite