Desktop Support Engineer-L2
ConfidentialIndia, Cochin / Kochi / Ernakulam4 days ago
Job descriptionServe as the first point of contact for our clients seeking technical assistance over the phone, Follow best practice ticket management processes, ensuring tickets owned are handled and Walk the customer through the problem-solving process remotely. Direct unresolved issues to the next level of support personnel. Provide accurate information on IT products or services. Record events and problems and their Follow-up and update the customer about the support status and make a record in the ITIL Identify and suggest possible improvements on procedures. Good communication and time-management skills Hands on Experience in Desktop & Network support Proven experience as a Support Engineer or other customer support role Good work experience on Office365 and other IT peripherals Ability to work under pressure and prioritize tasks based on urgency and importance. Open to working flexible hours, including shift-based schedules Motivation to learn new skills and technologies. Critical thinker and problem-solving skills Degree in Information Technology, Computer Science or equivalent Experience with any ITIL tool is a plus
Company Name : GS-IT
Location : Transasia Cyberpark, Infopark Phase II, Kochi
Job title : IT Remote Support Engineer
JOB RESPONSIBILITIES
- Delivering a client focused service experience for technology user queries received over the
phone, mail or ticketing tools in a professional and timely manner while demonstrating the
highest standards of verbal communication.
email, and ticketing tool.
updated as per process and every effort is made to make service levels.
resolution in logs.
tool. Pass on any feedback or suggestions by customers to the appropriate internal team.
SKILLS REQUIRED
Skills Required
Office365
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Desktop Support • India, Cochin / Kochi / Ernakulam
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