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Technical Operations Manager (TOPS)

Interactive Brokersmumbai, India

10 hours ago

Job description

Responsibilities

Hands-on management, training, and development of a small team of operators.
Support and leadership for hiring a team of operators as the team grows.
Shifts and on-call scheduling.
Monitor various aspects of the Interactive Brokers global brokerage system in real time.
Analyze, troubleshoot, escalate and resolve brokerage system operational issues.
Participate in Post-Incident review in collaboration with architecture and infrastructure teams.
Provide 2nd-level technical support to internal teams.
Monitor Batch Job Scheduler and troubleshoot failed or delayed jobs.
Analyze existing business workflows and participate in developing new monitoring tools and automated process monitoring.
As part of the team, act as the primary escalation point for all brokerage system technical issues.

Key Requirements

Strong communication skills, with English as the primary language.

5+ years of experience managing a technical team of 3-5 people in an operational environment.

Willingness to be an operator and a coach.

A Bachelor's or apprenticeship in a technical discipline.

A working knowledge of general computing concepts, networking, the Linux operating system and related technologies.

The ability to analyze and solve problems promptly and accurately in a fast-paced environment.

Experience with Unix / Linux style command line interfaces.

Previous experience with scripting languages (e.g., Shell, Perl, Python).

Desire to explore and learn new concepts, systems and technologies.

Additional Information

This role will require weekend work on rotation and multiple shifts during the week. All shifts are required to be in the office.

Company Benefits & Perks :

Competitive salary package.

Performance-based annual bonus (cash and stocks).

Group Medical & Life Insurance.

Modern offices with free amenities & fully stocked cafeterias.

Monthly food card & company-paid snacks.

Hardship / shift allowance with company-provided pickup & drop facility

Attractive employee referral bonus.

Frequent company-sponsored team-building events and outings.

Depending upon the shifts.

The benefits package is subject to change at the management's discretion.

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Operation Manager • mumbai, India

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