Studio Manager

Aliens Tattoo is a high-energy, fast-growing premium tattoo studio chain valued at $20M. With 16+studios across India and a dynamic team of 160+ professionals based in Mumbai, we are redefining tattoo artistry with innovation, creativity, and a commitment to excellence. Our culture thrives on openness, integrity, personal growth, and continuous learning. The ideal candidate will have relevant experience in a customer-facing role, preferably within sales or any service-driven industry, and possess strong communication and interpersonal skills. The Studio Manager is a dynamic, motivated, and experienced professional responsible for leading the studio to operational and financial excellence while ensuring an immersive, premium customer experience. This role blends sales leadership, operational management, and team mentorship, with the ultimate goal of upholding Aliens Tattoo’s brand standards and driving business growth. The Studio Manager will oversee day-to-day operations, lead artists and coordinators, maintain P&L accountability, ensure exceptional hygiene and ambiance, and foster a culture of creativity, professionalism, and high performance. Develop and implement local sales strategies and brand collaborations to increase visibility and attract new customers. Customer Experience Excellence - Conduct and manage both in-studio and virtual consultations with the design team and clients.

• Handle customer feedback, resolve complaints professionally, and escalate issues when necessary.
• Maintain a studio ambiance consistent with Aliens Tattoo’s brand vibe—vibrant, welcoming, and professional. Studio Operations Management - Oversee all day-to-day operations, including appointment scheduling, artist allocation, and adherence to hygiene & safety protocols.
• Maintain cleanliness, music, lighting, and branding elements as per brand guidelines.
• Monitor and manage inventory—request supplies, track usage, and control costs.
• Manage petty cash, expense reporting, and ensure accurate daily reconciliation of cash, card, and