Vice President Operations

Key Responsibilities

• Operational Leadership :

○ Lead and manage 200+ team members across operations, technology, AI, and

other functions.

○ Build and optimize systems and workflows that enable scale and efficiency.

○ Ensure 100% adherence to client commitments—on time, with world-class

quality.

○ Define and maintain delivery benchmarks aligned with global expectations.

○ Align technology, AI, and creative operations to deliver seamless client solutions.

○ Partner with product, tech, and client-facing teams for continuous improvement.

○ Inspire, mentor, and grow high-performance teams across multiple functions.

○ Drive a culture of accountability, agility, and innovation.

○ Anticipate challenges of a scaling business and design solutions proactively.

○ Implement performance-driven KPIs and metrics to ensure efficiency.

○ Manage and nurture relationships with global clients, understanding cultural and

business nuances.

○ Drive delivery excellence and customer satisfaction across regions.

○ Work closely with the CEO and leadership team to define operational strategy.

○ Act as a key driver in Flixstock's journey from high-growth to global scale.

What We're Looking For

start-up / scale-up environment.

speed.

evolving setups.

Skills Required

Client Delivery, Technology, Strategic Leadership, Ai