Technical Writer - KVM & Control Room Products

Job Description

Purpose of the Job

The Technical Writer is responsible for creating, managing, and continuously improving technical documentation for Black Box's product portfolio, with a strong focus on KVM, AV, and IoT solutions that enable our Control Room & Command Center strategy. This role works closely with Product Management, R&D, and cross-functional teams to ensure documentation is accurate, user-friendly, and aligned with product lifecycles and customer needs. The writer will also leverage AI-driven tools and processes to enhance efficiency, consistency, and scalability of content development.

Primary Roles & Responsibilities

• Produce and maintain technical documentation, including Technical Data Sheets, Application Notes, Product Specification Sheets, Reference Manuals, Training Documentation, How-To Guides, and Technical Web Content for internal and external audiences.
• Collaborate with Product Management and R&D teams to ensure documentation accurately reflects product features, functionality, and updates across the KVM, AV, and IoT product portfolio.
• Apply AI-based content development and editing tools to improve authoring, translation, content reuse, and version control.
• Translate complex technical ideas into clear, concise, and engaging content for diverse audiences (administrators, system integrators, developers, non-technical users).
• Study internal processes, drawings, specifications, mockups, and product samples to create precise and usable procedures.
• Analyze existing and potential content to maintain continuity in voice, style, and technical accuracy across all documentation.
• Manage updates and revisions across channels (web, print, partner portals) and ensure accuracy across all systems.
• Support the development of control room strategy content, highlighting how Black Box solutions integrate and provide value.
• Anticipate documentation challenges and propose proactive solutions to ensure high-quality deliverables within project timelines.

Skills, Knowledge, Abilities

Education / Experience Requirements

Skills Required

Kvm, Ms Office, Iot, Technical Writing, Adobe Creative Suite