Technical Writer (Hardware)

We're in an unbelievably exciting area of tech and are fundamentally reshaping the data storage industry. Here, you lead with innovative thinking, grow along with us, and join the smartest team in the industry.

This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us.

THE ROLE

As a Technical Writer in this role, you will create clear and high-quality documentation while collaborating with globally dispersed teams across Asia, Europe, and the Americas. You will actively participate in the product development lifecycle, identify features requiring documentation, and track progress to meet strict release deadlines.

You will support colleagues through reviews, feedback, and editorial contributions, while exploring emerging technologies at both the product and industry level. Hands-on interaction with engineers and practical experience with production systems will be key to understanding features. The role suits someone with a go-getter attitude, eager to learn, improve processes, and deliver optimized, high-quality documentation.

What You'll Do

• Creates and updates hardware docs such as Service Guides, Upgrade Guides, Installation Guides, Technical Specifications, Site Preparation Guides, etc.
• Collaborates with technical teams to prioritize documentation and ensures content aligns with branding and style guides.
• Manages documentation from creation to publishing, utilizing Jira, Confluence, and CCMS.
• Create diagrams and illustrations
• Coordinates with global teams and reviews / edits colleagues' documentation.
• Mentors technical writers and incorporates feedback from customers, engineers, and support.
• Structures content for reuse, promoting best practices like SEO, analytics, and HTML.
• Possesses strong problem-solving, critical thinking, relationship-building, and listening skills, with focus on customer satisfaction.
• Supports release cycles with timely documentation, identifies content gaps in sales materials, and assists with feature content for client presentations.

What You Bring

Experience using AI tools to accelerate documentation processes and perform quality checks is preferred.

A basic understanding of storage technologies and the storage domain is good to have.

Familiarity with Agile development methodologies and working in sprint-based environments is preferred.

Hands-on experience with graphic tools such as Adobe Illustrator, Snagit, Visio, or similar is good to have.

What You Can Expect From Us

And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources and company-sponsored team events. Check out purebenefits.com for more information.

Accommodations And Accessibility

Candidates with disabilities may request accommodations for all aspects of our hiring process. For more on this, contact us at [HIDDEN TEXT] if you're invited to an interview.

Our Commitment To a Strong And Inclusive Team

We're forging a future where everyone finds their rightful place and where every voice matters. Where uniqueness isn't just accepted but embraced. That's why we are committed to fostering the growth and development of every person, cultivating a sense of community through our Employee Resource Groups and advocating for inclusive leadership.

Pure is proud to be an equal opportunity and affirmative action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other characteristic legally protected by the laws of the jurisdiction in which you are being considered for hire.

JOIN US AND BRING YOUR BEST.

BRING YOUR BOLD.

BRING YOUR FLASH.

Skills Required

Adobe Illustrator, Dita, Snagit, Confluence, CCMS, Visio, Jira, Html