Senior Associate Total Rewards

About Zeta

Zeta is a Next-Gen Banking Tech company that empowers banks and fintechs to launch banking products for the future. It was founded by and Ramki Gaddipati in 2015.

Our flagship processing platform - Zeta Tachyon - is the industry's first modern, cloud-native, and fully API-enabled stack that brings together issuance, processing, lending, core banking, fraud & risk, and many more capabilities as a single-vendor stack. 20M+ cards have been issued on our platform globally.

Zeta is actively working with the largest Banks and Fintechs in multiple global markets transforming customer experience for multi-million card portfolios.

Zeta has over 1700+ employees - with over 70% roles in R&D - across locations in the US , EMEA , and Asia . We raised $280 million at a $1.5 billion valuation from Softbank, Mastercard, and other investors in 2021.

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About the Role

We are looking for a detail-oriented and process-driven Total Rewards Operations professional to join our People team. This role will be responsible for the day-to-day execution, administration, and continuous improvement of compensation, benefits, and equity programs . You will ensure our Total Rewards programs run seamlessly, data integrity is maintained across HR systems, and employees have a clear and smooth experience accessing their rewards.

You'll partner closely with the Total Rewards team, HR Business Partners, Finance, and external vendors to deliver high-quality and efficient operations.

Responsibilities

• Benefits Administration
• Manage day-to-day administration of employee benefits programs, including reimbursements, enrollments, claims resolution, and vendor escalations.
• Coordinate with benefits providers to ensure smooth operations during open enrollment and renewals.
• Track and analyze benefits utilization, preparing regular reports to measure program effectiveness.
• Support employee communication and education around benefits offerings, ensuring clarity and accessibility.
• Compensation & Rewards Operations
• Maintain accurate compensation data in compensation tools, ensuring data integrity for reporting and decision-making.
• Act as system administrator for the Recognition & Rewards (R&R) platform - manage budgets, workflows, approvals, and reporting.
• Serve as the first point of contact for employee and People Partner questions on compensation data, benefits, and R&R programs, providing timely, accurate, and confidential support.
• Vendor & Process Management
• Lead vendor coordination, including governance calls, issue resolution, contract renewals, and payment processing.
• Document and maintain process playbooks, FAQs, and employee self-service resources to drive consistency and transparency.
• Continuously assess processes and identify opportunities to streamline workflows, improve operational efficiency, and enhance the employee experience.

Skills

Experience and Qualifications :

Skills Required

Excel, vendor coordination , google sheets , Attention To Detail, Project Management