Business Head

Key Responsibilities :

• Strategic Planning & Execution : Develop and implement weekly, monthly, quarterly, and annual operating plans to achieve business targets.
• Customer Segmentation & Strategy : Segment the customer base effectively and design tailored strategies to maximize engagement and revenue.
• P&L Management : Oversee the sub-vertical's P&L, ensuring profitability by managing costs related to client servicing, upselling, and acquisition.
• Customer Lifecycle Management : Ensure a seamless customer journey throughout the lifecycle by monitoring engagement parameters and implementing improvements at each touchpoint.
• Process Optimization : Build and refine processes to enable timely and effective interventions addressing customer issues, enhancing satisfaction and retention.
• Performance Metrics & Incentives : Develop and implement performance metrics, incentive structures, and sales promotion schemes to boost team productivity and morale.
• Team Leadership & Development : Hire, train, and retain a team that embodies customer-centric values and a consultative selling approach, fostering a culture of continuous improvement. Skill Sets :
• Interpersonal & Communication Skills : Strong ability to communicate effectively with clients and internal teams.
• Customer Centricity : A deep understanding of customer needs and a problem-solving mindset.
• Analytical Acumen : Proficiency in analyzing business metrics, managing P&L, cash flow, and financial projections. Experience and Education :
• Education : Bachelor's degree (Tier 1 engineering college preferred) & MBA from Top B School (IIMs, ISB, XLRI, etc.)
• Experience : 8 to 10 years of experience in Subscription, Media, or Services Sales, Key Account Management, or Sales Operations Management.
• Proven experience in managing a client servicing or acquisition team of 100+ members.
• Demonstrated ability to manage a large and diverse client portfolio effectively.

Skills Required

customer centricity, Interpersonal Communication Skills