MediBuddy - Group Manager - Key Account Management - Corporate Business

This role is responsible for developing and maintaining strong relationships with strategic clients, driving revenue growth, and ensuring customer satisfaction. This role requires a blend of strategic planning, business development, and operational execution to optimize customer value and long-term partnerships. The ideal candidate should have a strong background in account management, client servicing, and business expansion within a fast-paced, customer-centric environment.

Key Responsibilities :

• Develop and execute a strategic account plan for key clients to maximize revenue and customer satisfaction
• Identify and capitalize on growth opportunities within existing accounts
• Act as the primary point of contact for key accounts, ensuring seamless communication and issue resolution
• Drive revenue growth by identifying upsell and cross-sell opportunities
• Collaborate with internal teams to create tailored solutions that address client needs
• Monitor market trends and competitor activities to identify new business opportunities
• Build and nurture long-term, trusted relationships with key stakeholders and decision-makers
• Conduct regular business reviews and strategy sessions with clients
• Ensure proactive engagement to address client concerns and enhance customer experience
• Work closely with cross-functional teams (sales, marketing, product, finance, operations) to ensure seamless execution of client projects
• Manage contracts, service-level agreements, and key deliverables for assigned accounts.
• Mentor and guide junior account managers, fostering a high-performance culture
• Contribute to the development of best practices, processes, and frameworks for key account management
• Work closely with various external stakeholders including Insurance Companies, TPA's, Brokers etc
• Team Management and ensuring their Productivity & growth

Qualifications & Skills :

MediBuddy Introduction :

MediBuddy is India's largest on-demand, full-stack digital healthcare platform that helps patients access multiple healthcare services. It gives users 24x7 access to high-quality healthcare at their fingertips. MediBuddy helps its users consult specialist doctors, order medicines and book lab tests from the comfort of their homes. It is also a partner to several leading corporate customers in the country and helps their employees access multiple healthcare benefits. MediBuddy users have access to online doctor consultations, wellness, preventive care services, fitness and hospitalization offered by its pan-India network of healthcare providers with its unparalleled reach.

It also provides its customers hassle-free, end-to-end surgery care through a Care Buddy, right from connecting them to the right surgeon to post-operative recovery care. MediBuddy's surgery care provides specialized treatment in several other departments like Proctology, Ophthalmology, Vascular, ENT, Orthopaedics, Urology, Gynaecology, and more. With full-stack Surgery Care management services,

MediBuddy assures customers an array of solutions for every medical, financing, insurance, and recovery need of its customers undergoing surgery.

The digital healthcare platform has a partner network of 90,000+ doctors, 7,100+ hospitals and clinics, 4,000+ diagnostic centers, 2,500+ pharmacies along with a team size of 2200+ members. It has created an integrated healthcare ecosystem that offers patients seamless access anytime and anywhere. It has created an integrated healthcare ecosystem that offers patients seamless access anytime and anywhere in 10 minutes. With its healthcare services available in 16 Indian languages to enable customer-friendly consultation, MediBuddy is bridging the Urban-Rural quality healthcare divide. MediBuddy offers online and offline doctor consultations, medicine delivery, lab tests at home, mental health consultations, surgery care, among other healthcare services.

(ref : iimjobs.com)