Customer Service Analyst

Join us as a Customer Service Analyst

• Take on a new role, where you'll be building relationships with our people, providing a seamless and positive experience
• You'll be acting as the first point of contact for colleagues, answering their enquiries and identifying opportunities to help them with simple HR services
• Join a collaborative and fast-paced environment, where you'll be able to further develop your customer service skills

What you'll do

As a Customer Service Analyst, you'll be providing outstanding service in every interaction with employees of the bank as you complete general HR requests. We'll look to you to educate our people in the different ways to interact with HR, supporting them in choosing the right service options for their personal needs.

You'll Also Be

The skills you'll nee

We're looking for someone with a background in delivering excellent customer service, with the ability to tailor your communication skills to liaise with a variety of customers. You'll work well in a fast-paced environment, and you'll be able to work off your own initiative and as part of a team.

You'll Also Need

Skills Required

Customer Service, workload management, issue resolution , hr service delivery