Analyst, Customer Support

Job Description

Who we are :

Saks Global is the largest multi-brand luxury retailer in the world, comprising Saks Fifth Avenue, Neiman Marcus, Bergdorf Goodman, Saks OFF 5TH, Last Call and Horchow. Its retail portfolio includes 70 full-line luxury locations, additional off-price locations and five distinct e-commerce experiences. With talented colleagues focused on delivering on our strategic vision, The Art of You, Saks Global is redefining luxury shopping by offering each customer a personalized experience that is unmistakably their own . By leveraging the most comprehensive luxury customer data platform in North America, cutting-edge technology, and strong partnerships with the world's most esteemed brands, Saks Global is shaping the future of luxury retail.

Saks Global Properties & Investments includes Saks Fifth Avenue and Neiman Marcus flagship properties and represents nearly 13 million square feet of prime U.S. real estate holdings and investments in luxury markets.

Role Summary

As an Analyst – Post Sales Support, you will play a crucial role in resolving customer issues with accuracy, empathy, and a strong sense of ownership. This role requires sound judgment, investigative thinking, stakeholder communication, and clear decision-making to ensure every customer receives timely, personalized support that encourages loyalty and return business.

Key Qualifications

• 1–2 years of experience in customer service, sales support, or a related back-office function.
• Strong analytical and problem-solving skills.
• Excellent written and verbal communication skills.
• Ability to manage multiple systems and coordinate with cross-functional teams.
• Skilled in stakeholder management, with the ability to clearly articulate case context and collaborate on solutions.
• Ability to prioritize effectively
• Team-oriented and open to feedback and collaboration.
• Experience in post-sales support within e-commerce, retail, or logistics.
• Prior experience managing multiple case queues or ticketing systems.

Role Description

Your Life And Career At Saks Global

Saks.com is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Skills Required

Stakeholder Management, e-commerce, ticketing systems , Logistics