Customer Service & Operations Analyst

Join us as a Customer Service & Operations Analyst

• This is an opportunity to make a positive impact to our customers and colleagues, as you deliver successful customer and business outcomes
• You'll be actively participating in initiatives to improve customer service, processes and procedures
• You'll hone your existing analytical skills and be well positioned to advance your career in this fast-paced role

What you'll do

In this key role, you'll be providing crucial support to customers and colleagues in our contact centers. You'll be responding to and investigating queries, providing support on business processes, policies and procedures and developing an understanding of customer and business needs in order to suggest improvements and increase efficiency.

You'll Also Be

The skills you'll need

To be successful in this role, you'll need to have excellent planning and organizational skills, along with good attention to detail.

Skills Required

email process , Customer Service, Powerpoint, Microsoft Office, Excel