Associate Director, Markets Business & Client Operations

This job is with Standard Chartered Bank, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

Job Summary

The Markets Business & Client Solutions (BCS) brings together the Global Markets Middle Office Team, Markets Client Solutions and the In-Country Markets Operations footprint to foster consistency in client and business face-off across products and geographies.

Initially reporting to the Global Head, Macro Middle Ofice and Regional Head East, Markets Business & Client Solutions, the successful candidate will be a key pillar of the India Middle Office.

This is a strategic hire and will include a mandate to embed strong & robust operating models, risk & control principles, enact behavioural change and develop a control focussed culture across the organisation, front to back. Middle Office in Financial Markets at Standard Chartered was created in 2017 to provide dedicated Value-Added support to Front Office and enable business growth, better Risk Management, and resolution of queries for Sales and Trading. Middle Office acts as the conduit between many different stakeholders and are a client facing function.

Globally, Middle Office is split out across 13 Locations and covers Macro, Credit and Equity products. They are the main point of contact across Front Office and various Operations groups.

Our Mission Statement entails "Our mission is to become trusted partners to the FM Business by delivering operational efficiency and superior risk management practices, providing critical trade support to Sales and Trading and generate data-driven actionable insights to drive informed decision-making.

Key Responsibilities

Strategy

Instil effective and robust operating models within BCS incorporating strong risk & control frameworks, clear & concise policies & procedures, and optimal business-as-usual (BAU) processes to ensure alignment with the latest regulatory & industry standards.

Delivery of the BCS strategic roadmap, which incorporates principles from the Process & Controls Simplification programme, Re-platforming agenda and Fit for Growth (FFG) strategy

Partner with business and COO to continuously provide value add service to drive efficiency and support business growth.

New business enablement and solutions, partner to deliver strategic FM initiatives.

Constantly seek opportunities to improve global consistency, work closely with the Hubs (GBS), Centre of Excellence and other regions to close gaps and standardise processes.

Communicate with clients to solve immediate day to day issues with transactions as well as understand their longer terms needs to shape business decisions in Operations.

Build strong relationship with Hub teams (Fixed Income & OTC Derivs Ops) to facilitate efficient communications and speedy resolutions of issues :

Identify and close knowledge gaps within the Hubs through hands on training.

Daily KPI monitoring vs SLA

Business

Provide senior oversight and face off to senior stakeholders across COO, Sales & Trading Business Leaders, Risk, Compliance, Technology and Operations

Lead and represent Middle Office in strategic programmes to enable the Bank to meet regulatory objectives and simplification targets.

Drive global consistency and transparency by defining and maintaining a catalogue of services and capability matrix.

Establish efficient BAU day-to-day operations and serve as point of escalation for BCS stakeholders internally and externally.

Awareness and understanding of the wider business, economic and market environment in which the Markets businesses operates.

Drive new business initiatives to aid revenue and growth priorities. Promote controlled growth through enabling efficient processes and effective controls

Processes

Ownership and stewardship of the Middle Office catalogue of services and process universe including, but not limited to, Trade Capture, Lifecycle Processing, Exception Mgmt., Query Management, Client Liaison and Service Delivery, Project Mgmt.

Document best practices and guidance for process execution - Integrate standardised, globally consistent approaches across Markets.

Provide direction to processing and control functions within BCS to create high performing, effective teams.

Optimise and automate processes to reduce exposure to manual and operational risk heavy processes.

Manage query remediation, trade life-cycling and other day-to-day processing, ensuring timely escalation to minimise risk exposure.

New business enablement and solutions, partner to deliver strategic FM initiatives :

Drive Operational readiness.

Collaborate with global Middle Office and Centre of Excellence to achieve seamless follow the sun model and constantly seek opportunities to achieve process consistency.

Face of Operations to Macro Trading and Sales Desks locally - primary point of contact :

Insulate FM from post execution processing / queries, represent Operations functions.

Build team profile with the Front Office

Stakeholder engagement, 2-way flow of information - "Trusted Advisor"

Build strong relationship with Centre of Excellence and Trade Control to facilitate efficient communications and speedy resolutions of issues :

Identify and close knowledge gaps within the Hubs through hands on training.

Drive continuous improvement and innovate :

Partner with Technology to deliver transformation.

Work with FO to identify booking model improvements and drive efficiency.

Risk Management

Define strategy for processes and technology needed to aid risk identification, assessment, remediation, and on-going monitoring.

Regular review of the control framework to progress towards a preventative, and automated control landscape.

Own, drive, and / or participate in remediation programs to mitigate risk to the business.

Develop and maintain documentation that will provide minimum standards and guidance for all processes in BCS.

Ensure adherence to the Enterprise Risk and Operational Risk Frameworks

Governance

Embed strong & effective governance principles across the BCS organisation.

Develop metrics to monitor business processes, and to supply indicators of risk and performance.

Produce effective supervision guidelines and embed into BAU across all Markets business lines supported by BCS.

Provide effective challenge on forum, above and beyond those owned by BCS. Live and breathe the #NeverSettle value.

Regulatory & Business Conduct

Display exemplary conduct and live by the Group's Values and Code of Conduct.

Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

Effectively and collaboratively identify, escalate, mitigate, and resolve risk, conduct and compliance matters.

Provide leadership within the BCS organisation to comply with the highest standards of regulatory and business conduct and practices as defined by internal and external requirements.

Takes a proactive approach to implementing Just Culture and emphasising the importance of the groups' valued behaviours regularly through retrospective sessions with the team and Channels townhall sessions.

Display exemplary conduct and live by the Group's Values and Code of Conduct.

Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

Effectively and collaboratively identify, escalate, mitigate, and resolve risk, conduct and compliance matters.

Embed the Group's Values and Group Code of Conduct to ensure adherence with the highest standards of ethics.

Comply with relevant policies, processes, and regulations, as part of the culture.

Key stakeholders

Markets Business Heads

Markets Sales & Trading

COO

T&O

Technology

Market Risk

Group Operational Risk

Markets Operations

Compliance

Finance

Legal

Skills and Experience

Understanding of Risk and PnL

Industry knowledge - regulatory and technology tools

System knowledge - Murex, Bloomberg, Markitwire, TradeWeb

End to end trade execution workflow

FM - Products - Foreign Exchange

FM - Products - Rates Derivatives

FM - Products - Structured Rates / Notes

FM - Products - Foreign Exchange Derivatives

FM - Products - Money Markets

FM - Products - Commodities

FM - Products - Credit Derivatives

Qualifications

University degree preferred.

7+ years of relevant working experience in the middle office function as a team manager / team leader.

Competencies

Action OrientedCollaboratesCustomer FocusGives Clarity & GuidanceManages AmbiguityDevelops TalentDrives Vision & PurposeNimble LearningDecision QualityCourageInstills TrustStrategic MindsetTechnical Competencies : This is a generic competency to evaluate candidate on role-specific technical skills and requirements

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we : Do the right thing

and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do

Never settle,

continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well

Are better together,

we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter,

we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

Core bank funding for retirement savings, medical and life insurance,

with flexible and voluntary benefits available in some locations.

Time-off

including annual leave, parental / maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.

Flexible working

options based around home and office locations, with flexible working patterns.

Proactive wellbeing support

through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits

A continuous learning culture

to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.

Being part of an inclusive and values driven organisation,

one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment Assessments

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Visit our careers website www.sc.com / careers