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Servicenow Architect

Servicenow Architect

SHI Solutions India Pvt. Ltd.Hyderabad, Telangana, India
9 days ago
Job description

Key Responsibilities :

  • Define and implement ServiceNow architecture , including platform governance, data model design, integrations, and automation.
  • Lead end-to-end solution design across ITSM, ITOM, ITAM, HRSD, SecOps, or other ServiceNow modules.
  • Collaborate with business stakeholders to understand requirements and translate them into scalable, efficient ServiceNow solutions.
  • Oversee platform upgrades , migrations, and version management.
  • Define and enforce best practices for development, scripting, and platform usage.
  • Drive integration architecture using APIs, MID servers, and external tools .
  • Conduct code reviews, performance tuning , and ensure platform security and compliance.
  • Guide and mentor developers and administrators on ServiceNow best practices and technical standards.

Required Skills & Experience :

  • Bachelor’s or Master’s degree in Computer Science, IT, or related field.
  • 6+ years of hands-on ServiceNow experience, with at least 3 years in an architect or lead role.
  • Proven expertise in ITSM and at least one additional module : ITOM, ITBM, HRSD, CSM, SecOps, or GRC.
  • Strong proficiency in JavaScript, Glide API, Flow Designer, IntegrationHub, and Service Portal .
  • Experience designing and implementing CMDB models and discovery / inventory processes .
  • Hands-on with ServiceNow integrations (REST / SOAP, web services, API orchestration).
  • Experience in domain separation, multi-instance management, and performance optimization .
  • Knowledge of Agile / Scrum delivery and DevOps CI / CD pipelines for ServiceNow.
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    Servicenow Architect • Hyderabad, Telangana, India