Lead ServiceNow Architect

Overview

The ServiceNow Platform Architect is responsible for designing, implementing, and managing the ServiceNow platform within PepsiCo. This role ensures the platform meets business requirements, aligns with enterprise architecture, follows best practices and supports PepsiCo’s strategic objectives. The architect will collaborate with various stakeholders to understand their needs, provide technical leadership, and drive the continuous improvement of the platform. Key responsibilities include overseeing the development of custom applications, integration with other systems, maintaining data integrity, and ensuring the platform's performance, security and scalability. The ideal candidate will possess deep technical expertise in ServiceNow, excellent problem-solving skills, and the ability to communicate effectively with both technical and non-technical teams.

Responsibilities

• Develop and maintain the overall ServiceNow platform architecture, ensuring alignment with business goals and industry best practices.
• Lead the design of scalable and sustainable solutions, considering performance, security, and integration requirements.
• Provide technical leadership to a team of ServiceNow developers and administrators.
• Collaborate with IT and business stakeholders to understand requirements and assist in translating them into effective ServiceNow solutions.
• Oversee the implementation and configuration of ServiceNow modules.
• Ensure adherence to coding and configuration standards.
• Design and implement integrations between ServiceNow and other enterprise systems to streamline processes and data flow.
• Participate in establishing and enforcing guardrails, policies, and ensuring compliance with security standards and regulations.
• Collaborate with cross-functional teams, including IT teams, business units, and external vendors, to gather requirements and ensure successful platform implementation.
• Act as a bridge between technical and non-technical stakeholders, facilitating effective communication.
• Create and maintain technical documentation, including architectural diagrams, configuration guides, and best practice documentation.
• Provide training and mentorship to team members to enhance their ServiceNow skills.

Qualifications