Guiding members through their journey with 1 Finance from downloading the application to executing the personal finance advisory plan
Educating members on our tools and features to enhance adoption and retention
Attending to issues faced during the member lifecycle
Support members via the in-app chat service, emails and over the phone throughout the member journey
Resolve both routine and complex enquiries in a thorough and expeditious manner, escalating to appropriate teams and individuals as required
Address member complaints in a compassionate and patient manner
Strive to achieve high member satisfaction by going above and beyond and delivering a ‘WOW’ member experience every time
Motivate and encourage members across the member journey to maximize member satisfaction
Collaborating with the rest of the team on new member-centric initiative
Proactively review the user journey, find and work upon areas of improvement
Skills :
Excellent written and verbal communication skills
Collaborative and result oriented
Structured approach of thinking and execution
Strong sense of service orientation and solution driven approach
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Customer Service Representative • India
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