Customer Service Representative

Job Description

As a part of the US Healthcare - Inbound Voice Process, your primary responsibility will be to assist US-based customers with queries related to healthcare insurance. The role demands excellent communication skills, a strong customer-service mindset, and attention to detail.

Location : Mindspace, Building No – 2, Next to Airoli Railway Station, Airoli, Navi Mumbai.

Shift : US Shift (Night Shift)

Weekly Off : Saturday & Sunday Off

Experience : Fresher / Experienced

Salary : ₹3.30 LPA (CTC- Night Shift Allowances of Rs. 3000 / per month also included)

Facility : One way (drop)

Roles & Responsibilities :

Handle inbound calls from US-based members regarding healthcare insurance, claims, policy details, and coverage.

Provide accurate information regarding eligibility, deductibles, payments, and prior authorizations.

Document interactions appropriately and maintain patient confidentiality in compliance with HIPAA guidelines.

Resolve customer queries promptly with a customer-first approach.

Escalate complex issues to appropriate departments when needed.

Stay updated with system changes, policy updates, and meet quality and productivity targets.

Desired Candidate Profile

Excellent verbal and written English communication skills.

Strong comprehension, analytical, and multitasking abilities.

Basic knowledge of business writing and email etiquette.

Customer service-oriented with polished soft skills.

Not pursuing any full-time educational course.

Comfortable with Work From Office and Night Shifts.

Willing to relocate within Transport Boundary (if outstation).

Note :

Candidates with BPO experience and complete documents will be given preference.

Interview Process :

Assessment (Minimum SVAR score : 55) (Virtual )

HR Interview (Walk- in )

Operations Interview (Walk- in )

Perks & Benefits :

Performance-based incentives

One-way cab facility (drop) within transport boundaries

Night shift allowance up to ₹3,000 / month

Structured training program to enhance skills

Opportunity for long-term career growth within Wipro.