Director, CX Technology Delivery [Urgent]

Position Overview

The Director, CX Technology Delivery plays a pivotal role in enabling business growth and productivity through the delivery and operation of customer experience (CX) technology solutions. This leader is responsible for driving offshore delivery operations supporting services across North America (NAM), Latin America (LATAM), Europe-Middle East-Africa (EMEA), and Asia-Pacific (APAC), ensuring consistent performance in line with organizational goals.

This role will lead cross-functional engineering and delivery teams / u2014including Telecom, Contact Center as a Service (CCaaS), and Business Intelligence (DW / BI) infrastructure specialists / u2014focusing on scalable, reliable, and innovative solutions for enterprise clients. The Director will also spearhead the development of a global Center of Excellence (CoE) in CX and AI technologies.

You will be accountable for translating strategy into execution, overseeing the complete software development lifecycle, and ensuring high standards of delivery excellence across regions and functions.

Key Responsibilities :

Leadership & Governance

• Partner with executive stakeholders to execute on plans that align with the company / u2019s CX and digital transformation goals.
• Establish and lead a global Center of Excellence for CX Technology to foster business growth and operational efficiency.
• Drive global delivery standardization, governance, and best practices across regional teams.

Delivery Management & Program Oversight

Team Leadership & Talent Development

Financial & Operational Management

Stakeholder & Customer Engagement

Qualifications :

Education & Experience

Technical Expertise

Leadership & Business Acumen