Implementation Engineer Trainee

Location : Perungudi, Chennai (Work from Office)

Duration : 3 Months

Department : Implementation Engineers

About Us

At Hectae Analytics, we specialize in software implementation for Freshworks products like Freshdesk, Freshservice, and Freshsales. As a Platinum Implementation Partner for Freshworks, we work directly with global clients to understand their business requirements and tailor Freshworks solutions to fit their operational needs. We work at the intersection of technology, business processes, and customer success.

About the Internship Program

This is a 3-month training + evaluation internship designed for individuals interested in building a career in software implementation. This is a hybrid role that blends business analysis with technical configuration.

You will be trained in :

Core modules of Freshworks products (Freshdesk, Freshservice, etc.)

Understanding client requirements and business workflows

Configuring and customizing Freshworks tools

Basics of ITSM / CRM, automation, and third-party integrations

Hands-on workshops, shadowing of implementation engineers

Understanding of how businesses work and function

Stipend will be provided for the course of 3 months.

Evaluation Criteria

Interns will be continuously assessed on :

Conceptual understanding (via assignments and assessments)

Communication skills (written & verbal)

Willingness and ability to learn quickly

Active participation in workshops

Ownership and problem-solving mindset

Outcome

Interns who demonstrate consistent performance and cultural alignment will be considered for full-time conversion as Implementation Engineers at Hectae Analytics.

Post-confirmation, you will be part of our client-facing implementation team, handling real-world customizations and project rollouts.

Who Can Apply

Graduates / final-year students in Computer Science, IT, or related fields

Strong interest in SaaS, product configuration, and client-facing roles

Willing to work from office full-time in Chennai 5 days a week