Engine Field Service Technician - Level II

Job Summary :

Technical specialist and primary customer support contact responsible for diagnosing and executing complex repairs to engine products at the customer s site.

Key Responsibilities :

• Establish and maintain productive customer relationships, ensuring prompt and efficient customer service.
• Utilize specialized tools and documented procedures to diagnose and complete complex repairs at customer locations.
• Perform preventative maintenance on engines and related components in the field according to schedules and standards.
• Escalate unresolved technical issues to product specialists or supervisors.
• Provide coaching, development, and knowledge transfer to technicians and apprentices; may review repair plans and parts lists.
• Complete required documentation such as service worksheets, timesheets, warranty claims, and quality documents.
• Identify and communicate additional sales and service opportunities with customers.
• Maintain service vehicle and tools in proper operating condition.
• Ensure compliance with all relevant Health, Safety, and Environmental policies and report any issues or incidents.

Experience :

Skills :

Competencies :

Education, Licenses, and Certifications :

Role :   Service Engineer

Industry Type :   Automobile

Department :   Customer Success ,  Service & Operations

Employment Type :   Full Time, Permanent

Role Category :   After Sales Service & Repair

Education

UG :   Diploma in Mechanical

PG :   Any Postgraduate

Skills Required

Customer Support, Compliance, Diagnostics, Customer Service, Focus, Subject Matter Expert, Claims, Troubleshooting, Licensing