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Engine Field Service Technician - Level III

Engine Field Service Technician - Level III

ConfidentialChennai
30+ days ago
Job description

DESCRIPTION

Job Summary :

Technical specialist and primary customer support contact responsible for diagnosing and executing complex repairs on engine products at customer sites.

Key Responsibilities :

  • Establish and maintain productive customer relations, ensuring prompt and efficient attention to customer needs.
  • Utilize specialized tools and documented procedures to diagnose and perform complex engine repairs at customer sites.
  • Conduct preventative maintenance activities per documented schedules and standards.
  • Escalate unresolved technical issues to product specialists or supervisors.
  • Coach and mentor technicians and apprentices by transferring knowledge and providing work direction.
  • Review repair plans, parts lists, and necessary documentation to ensure efficient service execution.
  • Complete all required service documentation, including service worksheets, timesheets, warranty claims, and quality documents.
  • Identify additional sales and service opportunities through customer interactions.
  • Maintain and clean service vehicles and tools to ensure proper operation.
  • Ensure adherence to all Health, Safety, and Environmental (HSE) policies , and report any issues or incidents to site management and supervisors.

RESPONSIBILITIES

Core Competencies :

  • Communicates Effectively – Develops and delivers multi-mode communications that cater to different audiences.
  • Customer Focus – Builds strong customer relationships and delivers customer-centric solutions.
  • Develops Talent – Supports and mentors others in their career and skill development.
  • Manages Complexity – Analyzes high-volume, sometimes contradictory, information to resolve issues efficiently.
  • Manages Conflict – Effectively handles difficult situations with minimal disruption.
  • Self-Development – Continuously seeks opportunities to enhance knowledge and skills.
  • Health and Safety Fundamentals – Champions and enforces proactive safety behaviors to foster a culture of injury-free operations.
  • Diagnostics Application – Translates customer complaints into troubleshooting plans and executes repair strategies using electronic and mechanical service tools.
  • Electronic Service Tool Application – Utilizes a suite of hardware and software tools to diagnose and repair engine products efficiently.
  • Engine Systems Interactions – Analyzes interactions between internal and external engine systems (exhaust, cooling, fuel systems, aftertreatment, sensors, etc.) to diagnose and resolve issues.
  • Product Repair and Maintenance – Follows guidelines for mechanical / electrical product repair, ensuring a quality outcome within standard repair times.
  • Service Documentation – Accurately records service work performed, ensuring historical tracking and payment validation.
  • Technical Escalation – Gathers and escalates unresolved technical issues while maintaining detailed documentation of troubleshooting steps.
  • Values Differences – Recognizes and appreciates diverse perspectives in a collaborative work environment.

    • Education, Licenses, and Certifications :

  • Preferred : Apprentice-Trained Engine Technician.
  • Vocational diploma from a relevant technical institution .
  • Mandatory : Locally valid driving permit.
  • May require licensing for compliance with export controls or sanctions regulations .

    • Experience :

  • Extensive field service experience working with engine products .
  • Expert-level knowledge of engine systems, diagnostics, and repairs .
  • Prior experience in customer service and technical problem resolution .
  • Experience in mentoring and training junior technicians (preferred).

    • QUALIFICATIONS

    Additional Skills :

  • Establish and maintain productive customer relations, ensuring prompt attention to their needs.
  • Use specialized tools and follow documented procedures to diagnose and perform complex repairs on engines and related components at customer sites.
  • Conduct preventative maintenance activities as per documented schedules and standards.
  • Escalate unresolved issues to product specialists or supervisors.
  • Coach and mentor technicians or apprentices by transferring knowledge and providing work direction.
  • Review repair plans, parts lists, and other necessary documentation.
  • Complete all required service documentation, including service worksheets, timesheets, warranty claims, and quality documents.
  • Identify additional sales and service opportunities during customer interactions.
  • Maintain and clean service vehicle and tools to ensure proper operation.
  • Adhere to all Health, Safety, and Environmental policies and report any incidents to management and supervisors.

    • Skills Required

    Problem Solving, Hydraulic Systems, Time Management, Preventive Maintenance, Customer Service

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