Operations Manager - Partner Management (TL)

Role Overview : We are seeking an Operations Manager – Partner Relationship who will serve as the voice of Shero to our kitchen partners (Shero Partners). This role requires a customer relationship expert with proven ability in handling multi-language teams , driving partner engagement , and leading data-driven coaching & training programs to improve performance and satisfaction.

Key Responsibilities :

• Lead the Partner Relationship Operations for Shero kitchen partners across regions.
• Manage, coach, and mentor a multi-language Partner Support & Operations team.
• Build strong relationships with partners to ensure retention, satisfaction, and growth.
• Analyse partner performance data and develop structured coaching / training interventions.
• Implement SOPs and feedback mechanisms to improve partner experience.
• Act as the escalation point for partner issues, ensuring timely resolution.
• Collaborate cross-functionally (Operations, Growth, Finance, Training) to drive partner success.
• Contribute to building Shero's culture of empowerment, empathy, and excellence

Requirements :

Skills Required

Data-driven coaching