Operations Manager

We are seeking a dynamic and flexible operations leader to manage and scale transportation operations in India.

The ideal candidate will bring data-driven decision-making and hands-on ground expertise to deliver operational efficiency, client satisfaction, and business growth.

While FTL experience is a plus, we welcome candidates with relevant experience in mobility, logistics, or transportation operations who have consistently driven KPIs and efficiency improvements.Key Responsibilities What you will deliver Operations & Ground Leadership Lead daily operations in the assigned region, ensuring service excellence and quick resolution of ground-level challenges.

Manage, coach, and build a high-performing operations team.

Collaborate with partners, drivers, and stakeholders for seamless execution.

Travel up to 50 % of the time  to monitor ground operations and engage stakeholders.

P&L Ownership & Performance Management Own and manage the P&L for assigned accounts, balancing revenue growth and cost efficiency.

Define, monitor, and improve key metrics (on-time performance, utilization, cost per trip, etc.).

Apply data-driven insights to optimize operations and resource allocation.

Client & Stakeholder Engagement Build and maintain strong client relationships with a focus on long-term trust and retention.

Serve as the escalation point for clients and internal stakeholders.

Work cross-functionally (Sales, Finance, Technology, Compliance) to align on business outcomes.

Strategy, Expansion & Process Excellence Contribute to India-wide expansion strategy, identifying opportunities in new markets.

Lead process improvement and standardization initiatives for efficiency and scalability.

Provide operational insights and recommendations to leadership for continuous innovation.

Leadership Contribution Be an active contributor to the India leadership team.

Balance strategic priorities with on-the-ground execution.

Drive a culture of agility, accountability, and continuous improvement.

Who You Are Bachelor’s degree in Business, Supply Chain, or related field (MBA preferred but  not mandatory ).

5+ years of experience managing operations  in transportation, mobility, or logistics with proven results in KPI / metrics-driven performance.

Strong P&L management and operational leadership experience.

Data-driven mindset with practical ground-level understanding.

Flexible, dynamic leader with strong communication and stakeholder management skills.

Ability and willingness to travel  up to 50% of the time .

What We Offer Opportunity to shape and scale a high-growth transportation business in India.

End-to-end ownership of operations, KPIs, and P&L.

Strategic exposure and collaboration with senior leadership.

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