Customer Success Business Partner

Now Hiring : Customer Success Business Partner

Join a leading UK-based software company dedicated to streamlining operations for businesses, schools, and organizations.

Shift : US Shift Timings – 6.30 p.m. to 3.30 a.m.

Location :

Nungambakkam, Chennai, India

Role

➢ As Customer Success Business Partner (CSBP) you will advise customers and strategic service partners.

➢ You will help them maximize the use of our school management software and ensure our direct and mutual customers receive the highest value, by providing advice and guidance at all stages of the customer journey.

➢ You will work to understand customer requirements, help implement and onboard new customers, manage product training, drive adoption and retention, and ensure ongoing satisfaction.

➢ You will work within the Customer Success Department and alongside colleagues in Customer Operations, Sales, Channel and our executive team, in driving our senior customers through to success.

Responsibilities

➢ Work across customer base, managing all products / solutions across the customers portfolio.

➢ Responsible for driving client adoption and outcomes leading to renewals, expansion and advocacy.

➢ Manage numerous Customers concurrently and strategically

➢ Strategically manage day-to-day relationships and communication with customers to ensure success, growth and identify unique opportunities.

➢ Serve as the ‘voice of the customer’ and provide feedback

➢ Improve our existing approaches to customer success by creating resources to help customers achieve their goals by adopting best practices

➢ Complete Customer Success Plans for each client and partner to then drive and deliver to the plan.

➢ Carry out a Quarterly Business Review with the client (with input from the Account & Channel Manager)

➢ Review the adherence to operational SLA’s for each client or partner and ensure Customer Success plans are in place to address non-compliant areas.

➢ Deliver the KPI’s for Customer Success – including time to value, retention, LTV and upsell / cross-sell lead gen.

Knowledge / Experience Required

✓ 4+ years’ experience of explicit Customer Success management

✓ Self-starter who can work independently and be a team player

✓ Strong project management and organizational skills

✓ Excellent relationship building skills, including at senior levels

✓ Be able to prioritize tasks and manage your time in a fast-paced environment

✓ Excellent verbal and written communication skills, including business presentations

✓ Attention to detail is a must

✓ Resilience to keep going when faced with challenges

✓ Ability to learn new ideas and approaches quickly

✓ Good knowledge of product would be advantageous

Send your CV to

Nisha G A

HR Associate - Career HUB

Email : connect@careerhub.guru | WhatsApp : +91 7845972681