Manager - Internal Audit

Join our 'Industrial Project Team' at DHL Global Forwarding, Freight (DGFF) GSC – Global Service Centre!

Job Title : Manager- Internal Audit

Job Grade – K

Job Location : Chennai

Are you dynamic and results-oriented with a passion for logistics Join our high-performing Global Shared Services Team (GSC) at DHL Global Forwarding, Freight (DGFF); a Great Place to Work certified organization and one of the 'Top 20 most admired Shared Services Organizations in 2022' by the independent global Shared Services & Outsourcing Network (SSON).

We are the captive Shared Service Provider for DHL Global Forwarding and DHL Freight (DGFF). We are an organization of more than 4,600 colleagues complemented by approximately 500 virtual FTE (i.e., bots applied in process automation). Our colleagues are based across six service delivery centers in Mumbai, Chennai, Chengdu, Manila, Bogota & Budapest. You will interact with people from all over the world and get the chance to a truly international organization.

In this role, you will have the opportunity to provide top-notch service within the Industrial Project (IP) Service line, supporting our DGFF regions and countries globally. The role involves training to proficiently execute various activities, including shipment creation and enrichment, document upload, CONSOL enrichment, transport booking, sending shipping instructions, security filing, verifying draft MBL (Master Bill of Lading), tracking and updating milestones, handling inbound consols, managing carrier release milestones, notifying customers / brokers, preparing sailing schedules and gateway consols, sending discharge note documents, offering agent solution support, and validating routing for detention and demurrage storage.

Key Responsibilities :

• Ensures compliance and reports any deviations detected
• Maintains a strong and effective relationship with key Business Partners
• Identify risk in the services and come up with solutions or ideas to mitigate the risk involved
• Be informed of industry practices and how it will impact organization and ensure risks are covered
• Monitor effectiveness of compliance and report out violations to Senior Leadership periodically

Tasks :

People – Management (If Applicable)

Required Skills / Abilities :

Competency segment 'Business'

Customer Orientation : Is focused on identifying and understanding each customer's needs. Expresses and acts on desire to assist customers in an efficient and friendly manner.

Business Acumen : Understands business principles and language, including the fundamentals of finance and profitability. Uses this understanding to achieve results and to increase the performance and profitability of our company.

Cross Border Thinking : Has a holistic mind set and stays abreast of important trends that may affect our competitiveness as a group. Manages the business, giving priority to the international position of our company.

Competency segment 'Leadership'

Shaping Direction : Develops and communicates strategies and goals that achieve competitive advantage. Demonstrates a clear understanding of the organisation's strengths, weaknesses, opportunities and threats.

Constructive Challenge : Contributes to an environment where people at all levels stand up for their ideas and where the status quo can always be challenged for the better.

Building and Leading Teams : Knows the talent

Competency segment 'Personal'

Building and Managing Partnerships : interpersonal styles to create and sustain effective relationships with business partners (e.g. suppliers, joint venture partners, industry groups, competitors, governments, unions) and colleagues. Is open to approaches that meet mutual goals.

Commitment to Excel : Challenges self and others to exceed standards and achieve extraordinary results striving for best-in-class. Is not easily deterred when obstacles or delays are encountered.

Apply now and embark on an exciting journey with us! We offer :

By joining one of the world's leading logistics companies, you have a chance to explore a wide range of interesting job challenges and opportunities across our GSC service lines and in our different divisions around the globe.

Skills Required

Project Management Skills