Process Consultant

HI Candidate!

Position Summary

We are looking for a detail-oriented and customer-focused Credit Card Chat Support associate. The role involves assisting customers with queries related to credit card applications, usage, billing, payments, disputes, and rewards—exclusively through live chat platforms. The ideal candidate should have strong written communication skills, a good understanding of Credit card operations, and the ability to handle multiple conversations simultaneously. You will be responsible for delivering prompt, accurate, and high-quality responses while ensuring customer satisfaction and maintaining compliance with policies.

Job Description :

Designation : Process Consultant

• Qualification : Graduate
• Minimum 2 years of international customer service experience supporting chat or mobile messaging channels.
• Excellent communication skills.
• Should be ok with night shift, Sat & Sunday weekly off
• Typing speed of at least 50 WPM with 90% accuracy
• Quick Navigation Ability, Web Savvy, Basic Troubleshooting Knowledge
• Multitasking : Ability to Toggle Between Screens / Tools
• 5 days working and 2 days off.
• Salary : Up to 5 LPA
• Work Location : Hyderabad
• 2-way cab facility will be provided.

Roles & Responsibilities :

Skills Required

Credit Card Operations, Basic Troubleshooting, Multitasking