CRM Manager

JLL empowers you to shape a brighter way .

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients. We are committed to hiring the best most talented people and empowering them to thrive grow meaningful careers and to find a place where they belong. Whether youve got deep experience in commercial real estate skilled trades or technology or youre looking to apply your relevant experience to a new industry join our team as we help shape a brighter way forward.

Receiving calls and emails from clients to ensure closure of complaints and communicating the actions taken to the stakeholders in a poised and confident manner.

Taking ownership of the request or complaint and ensuring they are handled effectively within TAT.

Monitoring the helpdesk and customer service executives on a regular basis.

Taking daily rounds of the premises and reporting any lapses / observations to the relevant team.

Conducting timely Customer Feedback Surveys and sharing the reports with the client / management.

Cooperating coordinating and communicating with other departments to ensure good customer experience and sharing consolidated feedback reports with the team for improvement of services.

Helping to ensure that any complaint / requests and / or emergencies are handled in an expeditious manner (as per JLL policies) and contact the proper authorities when needed.

Being familiar with the building operating procedures manual (Lost and found timings id card application permission forms etc.)

Helping in activities like filing checking and maintaining inventory records DMR MMR club house reports etc.

Managing and participating in events / parties / CSR activities general maintenance and guest handling.

Act as a secondary point of contact for all occupants in case of client escalation.

Prepares and approves the working schedule / rostering for the helpdesk team as per the operational requirements to maintain & operate the property at an optimum level.

Location : On-site New Delhi DL

Scheduled Weekly Hours :

48

If this job description resonates with you we encourage you to apply even if you dont meet all of the requirements. Were interested in getting to know you and what you bring to the table!

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Jones Lang LaSalle (JLL) together with its subsidiaries and affiliates is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLLs recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data please view our Candidate Privacy Statement .

For additional details please see our career site pages for each country.

For candidates in the United States please see a full copy of our Equal Employment Opportunity policy here .

Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process including the online application and / or overall selection process you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page >

I want to work for JLL.

Required Experience :

Manager

Key Skills

Junit,Customer Service,Freelancing,Industrial Safety,ACCA,Arbitration

Employment Type : Full-Time

Experience : years

Vacancy : 1