Customer Service Specialist II

Overview

The Customer Service Representative works with clients and their applicants to facilitate accuracy and timely resolution to their requests. Individuals in this role respond to inquiries via phone, e-mail, or instant chat. Each request must be handled professionally and in a timely manner, adhering to company policies and procedures.

Responsibilities

Responsibilities :

• Work in multi-channel support environment of phone, emails, and / or online live chat.
• Field and resolve issues of low to moderate complexity; escalate more difficult issues
• Handle routine support activities such explain results (for a credit report, driving record, to clients or applicants, instruct users on entry into online applications, perform ad hoc data entry, build reports, perform basic account administration functions, make requests for additional items to support an investigation, distribute mail and faxes, and other functions as assigned
• Provide great customer service to ensure every contact feels they are important.
• Ensure adherence to Guidelines, regulations and processes where applicable while exercising judgment and reasoning abilities in order to solve problems.
• Identify and send new sales leads (such as current client referrals) to a Business Development Manager.

Qualifications

IF YOU ARE :

What do we offer

HireRight offers its employees a competitive salary, permanent contract and a comprehensive package of benefits. From day one you will receive a training plan to get you on board quickly. Additionally, we offer :

Please be informed that the company does not provide a visa sponsorship.

All resumes are held in confidence. Only candidates whose profiles closely match requirements will be contacted during this search.

HireRight does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of HireRight and HireRight will not be obligated to pay a placement fee.