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Customer Service Representative II
ConfidentialBengaluru / Bangalore30+ days ago
Job descriptionA proven track record of delivering flawless customer service Excellent written and verbal communication and interpersonal skills Excellent problem-solving skills and a customer-centered approach Ability to multitask and prioritize tasks in a fast-paced environment Proficiency in using customer service software and tools Preferably Bachelor's degree (Arts, Science, Commerce, Business Administrations) Minimum 3 year experience Flexible to work the night shift
As a Customer Service Representative I at Thermo Fisher Scientific Inc., you will play a crucial role in providing top-notch customer service and support to our valued clients. Your main responsibilities will include :
- Responding promptly and efficiently to customer inquiries via email
- Resolving customer complaints and ensuring customer satisfaction
- Processing orders, forms, applications, and requests accurately and promptly
- Keeping records of customer interactions, transactions, comments, and complaints
- Communicating and coordinating with internal departments to ensure customer needs are met
- Identifying and assessing customers' needs to achieve effective solutions
- Providing product information and recommendations to customers
- Ensures that performance metrics / SLAs are met
- Ensure adherence to all internal / external processes defined
To be successful in this role, you must possess the following qualifications and skills :
Skills Required
Customer Service Representative
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Customer Service Representative • Bengaluru / Bangalore