Customer Service Specialist

Job description

Croma is looking for Customer Service Specialist to join our dynamic team and embark on a rewarding career journey Answering customer inquiries via phone, email, live chat, or in-person.

• Responding to customer complaints and resolving issues in a timely and effective manner.
• Gathering customer feedback and suggesting ways to improve the customer experience.
• Providing product and service information to customers.
• Processing orders, returns, and exchanges accurately and efficiently.
• Updating customer information and purchase history in the company's database.
• Escalating complex or high-priority issues to the appropriate department or supervisor.
• Good organizational and time management skills.
• Should have strong communication and problem-solving skills.

Skills Required

Time Management Skills, Database Management, Communication Skills, Problem Solving Skills