Customer Service Specialist

EF&T is Telecommunications and ICT Services company a subsidiary of Australian based company Efiniti Telecommunications Services Ltd - a trusted name in the Telecommunications and ICT sector since 2006.

We are looking for a driven and customer-focused Customer Service Specialist to join our team. In this role, you will be the first point of contact for both new and existing clients, delivering prompt and professional support across live chat, phone calls, and emails. Your responsibilities will include addressing sales inquiries, assisting with service-related concerns, resolving issues, and providing accurate information about our products and services.

The ideal candidate will have a passion for customer satisfaction, excellent communication skills, and a proven ability to deliver exceptional service experiences in a fast-paced environment.

Employment : Full Time

Location : Bangalore, India

Role & Responsibilities :

• Respond promptly and professionally to customer inquiries via chat, email, and phone calls
• Assist customers with product selection, availability checks, order placement, and service scheduling
• Provide basic technical support and troubleshoot common issues, escalating complex cases to the relevant technical teams
• Maintain accurate and up-to-date customer records in CRM systems
• Meet or exceed individual and team KPIs related to customer satisfaction, response time, and sales conversions
• Handle customer queries related to technical support, service installation, provisioning, and general account management
• Coordinate and manage transition or migration activities when customers move to new products or technologies
• Develop strong communication channels and maintain positive relationships with customers and internal stakeholders
• Collaborate with cross-functional teams to ensure timely and effective resolution of service-related requests and issues
• Promote and facilitate clear communication across teams to improve service delivery
• Utilise internal tools and systems to track, manage, and report on service requests and project portfolios
• Gather and analyse customer requirements to ensure accurate and efficient provisioning of products and services

What We're Looking For :

Education :

Why Join us

Reasons why we think this is a great role include :

Ready to Apply

If you're enthusiastic, customer-oriented, and looking to grow your career in the customer service industry, we'd love to hear from you!

You can apply directly by clicking 'Apply for this job', or email your updated resume to [HIDDEN TEXT]

Hurry – this opportunity won't stay open for long!

At EF&T, we embrace and celebrate diversity and are committed to providing a safe, inclusive, and equitable workplace for all.

Education

Bachelor of Arts (B.A)

Skills Required

Attention To Detail