Customer Focused Technical Support Engineer II

Job Description :

Position : Technical Support Engineer 2

Business Unit : Juniper TAC -Customer Focused Technical Support

Summary :

• This position is for the Juniper TAC CFTS (Customer Focused Technical Support) Level 2 Technical support engineer to support Juniper Routing, Switching, and Security products.
• This is an Individual Contributor Role
• Troubleshoot issues related to configuration, hardware and software, replicate customer environments and network problems in the lab.
• Be a customer advocate for timely resolution of the problems reported, understand the environment / network and influence business.
• Take ownership for problem resolution, problem reproduction.
• Be a fast learner and keep pace with newer technologies
• Participate in initiatives such as create Knowledge Base and Whitepapers.
• Work with CFTS Lead Engineers, Engineering, and Advance Services teams on critical customer escalations.
• Available to work in shifts and cover weekends rotations.

Experience

Primary Skills

To be proficient in any 2 of the following technologies

Understanding / Exposure / Expertise in one or more areas will add weightage

Prefer to have platform Knowledge (Routers / Switches / Firewalls) in one or more : -

Juniper, Cisco, Palo Alto, Arista, Huawei and others.

Traffic generators (Ixia, Agilent) / traffic simulators, protocol analyzers, testers etc .

Preferred Certifications – JNCIA, JNCIS, JNCIP, JNCIE, CCNA / CCNP / CCIE