Offer & Onboarding Senior Specialist

Overview

We are a global energy business involved in every aspect of the energy system. We are working towards delivering light, heat and mobility to millions of people, every day. Our people want to play their part in solving the big, sophisticated challenges facing our world today and, guided by our bp values, are working to help meet the world's need for more energy while lowering carbon emissions. In our offices at Pune, we work in customer service, finance, accounting, procurement,

Would you like to discover how our diverse, hardworking people are leading the way in making energy cleaner and better – and how you can play your part in our extraordinary team

Join our team, and develop your career in an encouraging, forward-thinking environment!

Role : Offer and Onboarding Senior Specialist

Key Accountabilities

• Support with the Global Offer and onboarding processes, ensuring to create optimum experience for the candidates and managers
• Implement and monitor the Quality framework to ensure Quality Assurance, Quality Audit, Quality improvement and Knowledge management initiatives are running effectively
• Work collaboratively with other Regional Development Centres (RDCs) and the wider Services & Solutions to add value to client and / or enhance relationships and ways of working
• Ensure that candidate, employee, and organization data integrity is maintained during the workforce
• Understand the relevant procedures and processes for the relevant businesses, as well as the internal processes.
• Perform the review and approval steps to ensure these are in line with policy and established.
• Deliver record and document image management services according to agreed processes
• Main point of contact for wider bp teams i.e. Talent Acquisition, Payroll, Benefits, Squads, etc. and external vendors
• Administration processing, following data management processes and procedures.
• Identify, raise and apply continuous improvements to services.
• Work closely with other Core People Services team members within the P&C Services to ensure that overall operational objectives are met, ideas shared and lessons learned.
• Investigate, liaise and resolve complex issues involving multiple systems and stakeholders.
• Ensure adherence to process maps and standard data input forms.
• Support team members in resolving operational issues and understanding processes.
• Support the resolution of business escalations.
• Support acceptance testing for P&C Services technology changes. Ensures proper documentation and compliance for internal controls and audits
• Identify, analyze and improve the existing process by recommending and implementing solutions in an innovative and logical manner
• Identify opportunities to improve service to deliver better customer experience and better efficiency

Essential Education, Experience And Job Requirements

Join our Team and advance your career as a Offer and Onboarding Senior Specialist !

At bp, we support our people to learn and grow in a diverse and challenging environment. We believe that our team is strengthened by diversity. We are committed to fostering an inclusive environment in which everyone is respected and treated fairly.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Skills Required

Quality Audit, Documentation, Data Management, Knowledge Management, Customer Experience, Quality Assurance