Senior Accounts Receivable & Billing Specialist

Job Description : Senior Accounts Receivable & Billing Specialist (Remote)

Position Overview

We are seeking a highly experienced and proactive Senior Accounts Receivable & Billing Specialist to own and optimize our end-to-end accounts receivable function. This role is critical to maintaining our company's financial health by ensuring accurate billing, timely cash collection, and exceptional customer-facing finance support.

The ideal candidate is a detail-oriented professional with a strong background in SaaS / subscription billing and a proven track record of managing AR for U.S. clients. You will be the go-to expert for all billing inquiries, revenue reporting, and sales commission processing, acting as a vital link between our customers, sales partners, and the finance team.

Key Responsibilities

• Accounts Receivable & Cash Collection Management
• End-to-End AR Ownership : Manage the entire AR lifecycle, from invoice generation and distribution to payment application, deduction management, and bank reconciliation.
• Proactive Collections : Implement and execute a structured collections strategy for overdue invoices from U.S. clients. This involves a professional and persistent combination of email communication, phone calls, and system-generated reminders to secure timely payments and reduce Days Sales Outstanding (DSO).
• Billing Operations & Configuration : Ensure 100% accuracy in billing setups within our accounting system, configuring recurring and one-time charges based on contract terms for our subscription-based services.
• Customer Billing Support : Serve as a primary finance contact, resolving complex billing inquiries via email and chat. Expertly explain itemized charges, subscription plans, and contract terms to customers and internal stakeholders.
• Dispute & Deduction Resolution : Investigate and resolve payment discrepancies, process refunds, and manage overpayments according to company policy.
• Enforcement Actions : Manage the process of late payment penalties and, when necessary, coordinate with relevant teams on account suspension procedures for non-payment.
• Financial Reporting, Analysis & Partner Management
• Sales Commission Administration : Take full ownership of the sales commission process, including data validation, calculation, file preparation, and disbursement, ensuring accuracy and timeliness.
• Partner Management : Generate detailed partner performance reports, analyze data to track against targets, and resolve any billing-related issues or penalties with partners.
• Data Analysis & Reporting : Utilize advanced Excel skills (VLOOKUP / XLOOKUP, Pivot Tables, conditional formatting) to generate weekly / monthly AR reports, aging analyses, cash flow forecasts, and other ad-hoc financial reports for management.

Required Qualifications & Experience

Technical & Functional Expertise

Candidate Profile

Skills : quickbooks,sales,vlookup,saas,customer,xero,accounts receivable,zendesk,finance,sage,netsuite,sales commission,reporting

Skills Required

Xero, Paypal, Pivot Tables, Quickbooks, Sage, Stripe, Netsuite, Vlookup, zendesk, Excel