This job offer is not available in your country.
Manager
ADPPune, Maharashtra, India8 days ago
Job descriptionDelivers on the business goals for the respective business function. Works with all stakeholders on initiatives like Associate Engagement, Client Engagement, Dashboards, Career progression, sharing of best practices, campus recruitment, etc. (Experience in an international voice process / customer service process is required) Work collaboratively to achieve world-class service, operational excellence, and constantly innovate to improve the business processes, including partnering with Product. Establishes appropriate structure and responsibilities for attaining business objectives. Constantly evaluate results to meet performance objectives and map accordingly. Manages Deputy Manager / Assistant Manager-Operations – 6 to 8 or more direct reports as and when the business grows. Uses excellent planning and organizational skills with the ability to direct the operations’ performance and manage competing priorities and projects. Uses strategic objectives as a basis for establishing performance parameters for the team. Operation delivery responsibility of units as specified. Ensure on-time deliveries with Best-in-Class Quality and Productivity standards. Put in place appropriate quality systems to ensure a strong culture of reporting and evaluation of defined metrics and a focus on continuous improvement and operational excellence. Relentless focus on constantly improving Associate and end-user experience. Bachelor’s Degree required in a related field (Commerce, Business, Finance, or Engineering). 12 – 15+ years of operational and management experience with 2-4 years in a manager role in an Inbound voice / chat function. 5+ years’ experience in Service Delivery using the offshore delivery model, preferably in a large Multinational organization. Excellent planning, organizational skills, and interpersonal skills Excellent presentation – both verbal and written skills are required. Proven ability to manage multiple projects and multiple relationships simultaneously. Proven ability to effectively direct and lead an operation in attaining client satisfaction, associate engagement, and performance management. Think from an end-to-end perspective to improve customer experience. Ability to take risks to improve, be decisive, and have a strong data-driven approach to all aspects of work. Possesses good judgment and the ability to foster teamwork. Ability to resolve conflicts and bring out convergence. Knowledge of approaches, tools, and techniques for gaining the cooperation and support of others. Ability to work in a Matrix structure and collaborate and work effectively as part of a team. Ability to address training and career development needs of individuals, teams, and organizations. Flexible with night shifts
Overview & Scope :
Develop and lead to day operations of a key strategic ADP team in India. Operationally,
The growth of this team is based on its ability to scale processes so that we can raise the scope and quality of services, while at the same time improving operating costs and margins. The role entails overall responsibility for all aspects of day-to-day operations, including but not limited to :
- Driving strong associate engagement
- Driving strong end-user and Client relationships
- Driving Operational Excellence through KRA / SLA adherence
- Nurturing a culture of Innovation and Business Process Improvements
Basic Function :
Manager Responsibilities :
Skills / Knowledge / Experience :
Education
Work Experience
Specific Skills
Create a job alert for this search
Manager • Pune, Maharashtra, India
Related jobs
Job title : SAP S / 4 HANA OTC Lead.The OTC (Order to Cash) Lead role focuses on design and implementation of best in class sales and distribution.
This includes business process design, demand priorit...Show moreLast updated: 19 hours ago
%20PRIVATE%20LIMITED)
The Configuration Manager is accountable for implementation and direct execution of the process on a day-to-day basis in line with Organization Technology global standards within a given domain.Typ...Show moreLast updated: 30+ days ago
- New!
SAP SD Manager
Talent WorxPune, MH, INQuick Apply
- Promoted
Senior PPC Manager (Role onsite based in Dubai)
PuffyPune, IN Are you a hands-on PPC expert tired of being limited by small budgets and slow approvals?.We're giving you $1 million+ per month to manage.
At Puffy, we are looking for a.PPC campaigns at the most g...Show moreLast updated: 19 days ago
- Promoted
Installation Manager- Home Automation
Keus Smart HomePune, Maharashtra, India Keus is at the forefront of integrating elegant design with state-of-the-art technology in smart home automation and architectural lighting.
Our mission is to transcend ordinary living, offering a l...Show moreLast updated: 4 days ago
- Promoted
Manager
supermarketPune, Maharashtra, India This is a full-time on-site role for a Manager located in Pune.The Manager will be responsible for overseeing day-to-day operations, leading and managing a team, implementing strategies to meet tar...Show moreLast updated: 1 day ago
- Promoted
Lemma - Partnerships Manager
LEMMA TECHNOLOGIES (I) PRIVATE LIMITEDPune, India Strategic Partnership Development : - Establish and nurture relationships with media owners, publishers, and supply-side partners globally.
Act as a trusted advisor to partners, ...Show moreLast updated: 30+ days ago
- Promoted
Manager - Broking
Marsh McLennanPune, Maharashtra, India We are seeking a talented individual to join our Insurance Broking team at Marsh.This role will be based in Mumbai / Pune.
This is a hybrid role that has a requirement of working at least three days...Show moreLast updated: 9 days ago
- Promoted
Manager
ADPPune, Maharashtra, India Develop and lead to day operations of a key strategic ADP team in India.The growth of this team is based on its ability to scale processes so that we can raise the scope and quality of services, wh...Show moreLast updated: 9 days ago
- Promoted
Analytics Manager
ProspectionPune, IN Are you passionate about turning real-world healthcare data into actionable insights that improve patient outcomes? At.You’ll apply advanced analytics, predictive modelling, and real-world data (RW...Show moreLast updated: 9 days ago
- Promoted
Searce - Manager - Learning Enablement
SearcePune, India Job Title : Manager - Learning Enablement Department : Learning & Development (L&D) Reports to : Head - People & Culture / L&D Lead ...Show moreLast updated: 30+ days ago
- Promoted
Kohler - Deputy Manager - Digital Analytics
KohlerPune, India JD for DM - Digital are seeking highly skilled digital analytics professional for a hands-on, individual contributor role.
This position is focused on deep technical execution - implementing, valid...Show moreLast updated: 30+ days ago
- Promoted
Manager - Wheels
Pine LabsPune, India We are seeking a dynamic and results-driven professional to lead and grow our automobile financing segment, focusing on Credit Card EMI and Digital Lending Pay Later options.The ideal candidate wil...Show moreLast updated: 5 days ago
- Promoted
Manager - HR & IR - Talegaon (Pune)
German Base MNCTalegaon, Maharashtra, India The ideal candidate will support the full scope of Human Resources responsibilities and partner with the organization on strategic initiatives.
They will maintain and enhance the organization's huma...Show moreLast updated: 1 day ago
- Promoted
Assistant Manager
WNSPune, Maharashtra, India WNS (Holdings) Limited (NYSE : WNS), is a leading Business Process Management (BPM) company.We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, di...Show moreLast updated: 9 days ago
- Promoted
- New!
Sales Manager - IoT
Black BoxPune, Maharashtra, India Lead IoT Innovation at Scale – Join Black Box as Sr.Sales Manager (IoT) Location : Navi Mumbai (Pan-India Role) Industry : Internet of Things (IoT) | Technology | Enterprise Solutions Are you read...Show moreLast updated: 11 hours ago
Configuration Manager
ScaleneWorksPune, Maharashtra, IndiaQuick Apply
- Promoted
Manager, Technical Analytics & Measurement
Condé Nast Technology Labpune, maharashtra, in Condé Nast is a global media company producing the highest quality content with a footprint of more than 1 billion consumers in 32 territories through print, digital, video and social platforms.The...Show moreLast updated: 19 days ago
- Promoted
Delivery Manager
Bits In GlassPune, India We are seeking a highly skilled and experienced Delivery Manager to join our team.The ideal candidate will have a strong background in managing large-scale projects, leveraging Agile methodologies,...Show moreLast updated: 7 days ago
- Promoted
Manager - Learning Enablement
Searce IncPune, Maharashtra, India You are not just managing training programs.You’re architecting a culture of continuous learning.A futurifier of growth mindsets.
And you believe that learning is not a department.An architect of le...Show moreLast updated: 30+ days ago
- Promoted
Capgemini - Manager / Senior Manager - Aerospace / Defense Domain
Capgemini Technology Services India LimitedPune Aerospace / Defence - Manager / Senior : Mumbai, Pune, Hyderabad, Chennai, Noida, Gurgaon, Bangalore, Gandhinagar At Capgemini Invent, we believe difference driv...Show moreLast updated: 13 days ago
- Promoted
Senior Manager - Azure Platform
Right Move Staffing Solutions Private LimitedPune We are seeking a highly experienced and strategic Senior Manager to lead our Business Intelligence and Data Analytics function on the Azure platform.
With 15+ years of experience, the ideal candidat...Show moreLast updated: 30+ days ago