Service Coordinator (Contract Roll)
ConfidentialBengaluru / Bangalore, India1 day ago
Job descriptionAssists customers with equipment and field service-related problems and offers economic solutions. Assists with warranty returns and resolution by creating Warranty Return Authorizations Works closely with L1 / L2 Technical Support, QA, Sales, Logistics in cross-functional teams. Helps create and maintain role related workflows. University Degree or Diploma in Mechanical / Electrical & Electronics / Computer application Engineering or Science / Arts / Commerce Graduates with 3 to 5 years of experience ERP system for handling customer call ticket management. Strong PC skills, especially Word, Excel are a must. Strong communication skills, both verbal and written are required HVAC experience would be an asset Strong, team-oriented leadership skills with presence and a bias for action. Self-directed with ability to work autonomously and collaboratively and a focus on results. Ability to communicate in an open and authentic manner in all situations
This role (Service Co Ordinator) is to process day to day service calls in LN and to manage warranty claims in the region.
In addition to annual initiatives, the key accountabilities of this position are :
- MAIN JOB ACCOUNTABILITY
Process field service orders, service purchase orders, warranty claims, warranty returns, service requests using our current, multi-business system platforms.
2ND MAIN JOB ACCOUNTABILITY
3RD MAIN JOB ACCOUNTABILITY
4TH MAIN ACCOUNTABILITY
5TH MAIN ACCOUNTABILITY
Maintains weekly, monthly, and annual habits as scheduled
Role Requirements
Skills Required
Word, Hvac, Erp System, Excel
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Service Coordinator • Bengaluru / Bangalore, India
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