Service Coordinator / Manager

ConfidentialBengaluru / Bangalore, India

5 days ago

Job description

Summary :

The client is seeking a Service Manager to provide operational leadership and coordination as company migrates to a new API Gateway and scales routing operations

Responsibilities :

Coordinate L3 operations for routing and API Gateway platforms
Ensure SLA compliance for incident triage and escalation
Oversee traffic migration milestones and deployment schedules
Provide reporting (weekly status, monthly dashboards, quarterly analysis)
Act as escalation and coordination point between company engineering and offshore teams

Team Technical Stack :

API Gateway (Kong) Routing and load balancing systems PagerDuty (incident management) Linux, security patching, certificate management

Must have skills for this role :

Incident and change management

Team coordination and SLA governance

Strong communication and escalation handling

Experience in routing and high-availability environments

#AditiIndia

#25-22953

Skills Required

certificate management , Kong, Team Coordination, Api Gateway

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Service Coordinator/Manager • Bengaluru / Bangalore, India