CX Training Manager (CX TM)Confidential • Gurugram, Gurgaon / Gurugram, India
CX Training Manager (CX TM)
Confidential • Gurugram, Gurgaon / Gurugram, India
6 days ago
Job descriptionProven experience as a Training delivery and customer experience management Preferably worked in automobile domain or with automobile clients. Proficient in MS Office Problem solver with good communication and interpersonal skills Resolve and / or escalate issues within a well-timed routine. Project Management Good platform skills and participant engagement skills
Roles & Responsibilities
- Prime responsibility of Planning & Conducting On Job Training to Kia Dealer Network
- Develop skills for living & spreading Kia Values and Behaviors at Kia India Dealer network
- Deliver OJT training for dealer Sales & Service team members
- Need based training based on Customer Complaints
- Understand gaps & train the dealership
- Soft skill & Refresher training on customer etiquette
- Training need evaluation and planning
- Coordination with Regional Field team for training need and planning
- Generation of periodic & regular reports & circulation to field & network
- Management reports generation, Dealer Score Card
- Monthly Reviews templates / Reviews, Regional Monthly Reports
- Annual Business Plan, MIS & status generation & reporting
- Any other duties expected from the position & requested by respective manager
Required Skillsets
Skills Required
Training Delivery, Project Management, customer experience management , Ms Office
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Manager • Gurugram, Gurgaon / Gurugram, India
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