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Job title : Key Account Manager

Role Overview

We are looking for a Key Account Manager to manage and expand relationships with institutional clients across the wellness, salon, and dermatology sectors. This position is central to driving growth and ensuring seamless client management, with Zoho CRM expertise as a core requirement.

Key Responsibilities

• Manage key wellness, salon, and dermatology accounts, ensuring strong relationships and consistent business growth.
• Handle end-to-end institutional deals : from initial inquiry, through tailored proposals, to final negotiations and order fulfillment.
• Use Zoho CRM to track all client interactions, map sales pipelines, manage tasks, and support data-driven decision-making.
• Develop and execute customized business plans for each account based on institutional needs and market trends.
• Negotiate terms for institutional partnerships, including pricing, contract conditions, and MOQs, with all details managed and reported in Zoho.
• Collaborate across sales, logistics, and marketing teams to ensure top-notch service delivery and fast issue resolution, keeping all communications and records updated within Zoho.
• Monitor account performance via Zoho dashboards, identify upsell / cross-sell opportunities, and prepare clear reports.
• Resolve client concerns rapidly to maintain trust and partner satisfaction.

Key Skills

Qualifications

Why Join Us?

Employment Type : Full Time